How to complain about subtitles

Many parents have told us of their frustration in finding that a TV programme does not have subtitles or where the subtitles are of poor quality. NDCS is campaigning to improve the quantity and quality of subtitles on TV. We encourage our members to get involved too, by complaining directly to the broadcasters.

If you have problems with any programmes, it can help to be as specific as possible. So, make a note of:

• what channel the programme was on
• What time the programme was on
• the name of the programme
• the nature of the problem (with specific examples, if possible).

Let us know how you get on at: campaigns@ndcs.org.uk

BBC Access Services
Room 430a
Design Building
Television Centre
Wood Lane
London
W12 7RJ

Email: subtitling@bbc.co.uk
Tel: 020 8225 6521
Textphone: 0208 743 9419

ITV Duty Office
ITV Network Centre
200 Gray's Inn Road
London
WC1X 8HF

Email: viewerservices@itv.com 
Tel: 0207 842 8215 (telephone) 

Viewer Enquiries
Channel 4
124 Horseferry Road
London
SW1P 2TX

Email: viewerenquiries@channel4.co.uk
Tel: 0207 306 8333
Textphone: 0207 306 8691

Duty Office
Channel 5
22 Long Acre
London
WC2E 9LY

Email: customerservices@five.tv
Tel: 08457 050 505
Textphone: 08457 413 787

Sky Accessibility Team
British Sky Broadcasting Limited of Grant Way
Isleworth
Middlesex
TW7 5QD

Email: accessibility@bskyb.com
Tel: 08705 663 333
Textphone: 08702 401 910

Ofcom, the regulator for commercial television, has contact details for other broadcasters.

If you’re not happy with the replies given by any of the above broadcasters, you can contact Ofcom.

Please note that Ofcom does not regulate the BBC.

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

Email: Visit the Ofcom website for an online form
Tel: 0845 456 3000 (telephone)
Textphone: 07078 913 040