Marketing Operations Manager

£39,380 – £45,944 per annum, 35 hours per week, permanent, London

Would you like to help create a world without barriers for deaf children and young people? 

  • NDCS application form
  • Marketing Operations Manager JD Feb 2017
  • Marketing Operations Manager T&C Feb 2017

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Job description

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

We are seeking a Marketing Operations Manager to lead the Insight, Supporter Care and Business Processes functions within the Supporter Marketing team. We are an ambitious team who are determined to continue the growth that has seen our fundraising income double over the last 10 years. We know that analysis, insight, effective systems and excellent customer service all play crucial roles in making that happen.

Your primary focus will be on individual supporters, but you will also be working with other teams in fundraising and the wider organisation, helping colleagues to develop data-driven strategies to make informed decisions, and ensuring robust processes and systems are in place to maximise marketing quality and effectiveness.

You may have come from one of a number of related disciplines, including finance, database marketing, analysis or business operations. Whatever your background, you will be able to demonstrate having delivered significant financial benefits to your organisation through the design and implementation of effective work systems and processes.

Your abilities will be wide ranging – combining commercial expertise with well-developed interpersonal and presentation skills and strong leadership qualities. You’ll have a meticulous approach to quality, as well as the ability to see longer term trends and patterns in data and know what to do with them.

If this sounds like you, we would love to hear from you.

Please note that you will need Adobe Reader 7 or above to complete the application form. This can be downloaded for free if you do not already have it. If you are using an Apple Mac please open and complete the application form using Adobe Acrobat Reader and not the Apple Mac Preview Option.

This post will close once an offer is made. If interested, please apply as soon as possible.  

If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats.

We strive to provide an accessible recruitment process. If you require reasonable adjustments to submit your application please contact us. If you need adjustments for your interview please tell us in the equal opportunities section of the application form. We will contact you if you are short listed. Additional information about the support we can offer is on our jobs page.

We are committed to safeguarding the welfare of children and expects staff and volunteers to share that commitment. We are also committed to promoting work-life balance amongst its staff.