NDCS Freephone Helpline 0808 800 8880 (voice and text)

Call the NDCS Freephone Helpline on 0808 800 8880 (voice and text).  Calls are free from all landline telephones and also from mobiles using the O2, Orange, T Mobile, Three (3), Virgin, and Vodafone networks.

Alternatively you can email us at helpline@ndcs.org.uk  

Click to view a summary of the services provided by the NDCS Freephone Helpline as a subtitled BSL video clip.

The NDCS Freephone Helpline is now open on a Monday evening and a Saturday morning. 

Our new opening hours are

  • Mondays: 9.30am- 7.30pm
  • Tuesdays to Thursdays: 9.30am- 5pm
  • Fridays and Saturdays: 9.30am- Midday

This will initially be for a trial period in order to assess the demand. 

The move has been made in recognition of the difficulty some parents and carers may have contacting us during weekday office hours. 

However, this will mean the Helpline will be closed on Friday afternoons. 

Information and support

Helpline (credit: NDCS)

We provide clear, balanced information and support for families of deaf children, deaf young people and professionals working with families. We can refer you to our specialist staff via our Freephone Helpline:

  • Audiologist
  • Technology Manager
  • Family Officers in your local area
  • Legal Casework Team

We also provide free printed publications for members of NDCS, on a wide range of issues surrounding childhood deafness. 

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Training and monitoring

Helpline team taking phone calls (credit: NDCS)

Sometimes members of the Helpline team listen in to each other's calls for training purposes. The Helpline team is bound by a confidentiality policy. 

Please let us know if you are not happy for another member of the team to listen in to your call.

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What to do if your first language isn't English

If your first language is not English, we can still help. 

We use an interpreting service called Language Line which can translate over 100 different languages. 

Just call us on the Freephone Helpline 0808 800 8880 (voice and text) and give your name, telephone number, and the language you would prefer to speak in.  Then we will call you back with an interpreter on the line.

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Membership benefits

The Helpline may ask you if you wish to become a member of the NDCS. 

Here are some of the benefits of becoming a member if you are the parent/carer of a deaf child: 

  • Membership of NDCS is completely free of charge
  • A Welcome Pack containing relevant publications is sent to families
  • We can refer you to our specialist staff for support
  • Access to our full range of services including free events and activities for all the family!
  • Access to our full range of publications, free of charge
  • NDCS magazine delivered four times a year
  • Vote at our NDCS Annual General Meeting

For more information about becoming a member click here.

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Also in this Section

Glossary Terms