NDCS Freephone Helpline 0808 800 8880 (voice and text)

Call the NDCS Freephone Helpline on 0808 800 8880 (voice and text).  Calls are free from all landline telephones and also from mobiles using the O2, Orange, T Mobile, Three (3), Virgin, and Vodafone networks.

Alternatively you can email us at helpline@ndcs.org.uk  

Click to view a summary of the services provided by the NDCS Freephone Helpline as a subtitled BSL video clip.

We provide clear, balanced information and support for families of deaf children, deaf young people and professionals working with families. We can refer you to our specialist staff via our Freephone Helpline:

• audiologist
• benefits appeals advisors
• educational appeals advisors
• family officers in your local area
• technology manager

We also provide free printed publications for members of NDCS, on a wide range of issues surrounding childhood deafness. 

For training and monitoring purposes we sometimes record or listen in to calls received on the Helpline.  Please let us know if you are not happy for us to do this. 

The Freephone Helpline team is bound by a confidentiality policy. 

Minicom calls to the Freephone Helpline have to be transferred so if you do not get an immediate response please do not hang up.

Our Helpline operators should be able to reply to you within 30 to 60 seconds of you making the call. 

Alternatively you can email the helpline and request a minicom callback.  Our email address is helpline@ndcs.org.uk 

Please remember to include your minicom phone number in the email.

If your first language is not English, we can still help. 

We use an interpreting service which can translate over 100 different languages. 

To be able to use the service we just need to know (in English) which language you speak and your phone number.  If it is easier you can get a friend or relative to do this for you.   

Tell us this information by calling 0808 800 8880 (voice and text)  and we will call you back with an interpreter on the line.

Alternatively you can email the helpline and request an interpreted callback.  Our email address is helpline@ndcs.org.uk 

Please remember to include your phone number and the language you wish to speak in the email.

The Helpline may ask you if you wish to become a member of the NDCS. 

Here are some of the benefits of becoming a member if you are the parent/carer of a deaf child: 

• Membership of NDCS is completely free of charge
• A Welcome Pack containing relevant publications is sent to families
• We can refer you to our specialist staff for support
• Access to our full range of services including free events and activities for all the family!
• Access to our full range of publications, free of charge
• NDCS magazine delivered four times a year
• Vote at our NDCS Annual General Meeting

For more information about becoming a member click here.