Monday to Thursday 9.30am-9.30pm
Please note the Helpline will be closed all day on Wednesday 5th November for staff training.
Please note the Helpline is closed on all bank holidays observed in England.
Contact us by phone on 0808 800 8880
Click here to find out more about calling us over the phone.
Chat to us online
Talk to us over the internet using our live chat service
Our helpline provides emotional and practical support
Click here to view a summary of our services as a subtitled BSL clip.
Information and support
We provide clear, balanced information and support for families of deaf children, deaf young people and professionals working with families. We can also refer you to our specialist staff:
- benefits appeals advisors
- educational appeals advisors
- family officers in your local area
- technology team
We also provide free printed publications for members of NDCS on a wide range of issues surrounding childhood deafness.
Our aim is to always answer your call or live chat. However we are a small team and sometimes when we are busy or short staffed we may be unable to do this. You will always be able to leave a message if we are unable to answer your call and we will aim to call you back as soon as possible. If we are unable to respond to your live chat please do try again or send us an email..
We do prioritise answering phone calls and live chats so if your enquiry needs an immediate response we would recommend contacting us via these methods rather than by email. We regret we cannot reply to emails that do not relate to childhood deafness. Please click here to see how to contact other NDCS departments.
Confidentiality and Disclaimer
All communication with us will be treated in the strictest confidence. The Helpline is bound by a confidentiality policy.
We will always do our best to make sure the information we give out is correct.
However, we cannot be held responsible for any mistake or missing information, or for any action you take or fail to take as a result of the information given by the Helpline.
When you've contacted the Helpline we may ask you if you wish to become a member of NDCS.
Here are some of the benefits of becoming a member if you are the parent/carer of a deaf child:
- Membership of NDCS is completely free of charge
- We can refer you to our specialist staff for support
- Access to our full range of services including free events and activities for all the family!
- Access to our full range of publications, free of charge
- NDCS magazine delivered four times a year
- Vote at our NDCS Annual General Meeting
For more information about becoming a member click here.