NDCS Helpline

Our regular opening hours are Monday to Thursday 9.30am-9.30pm and Friday 9.30am-5pm. 

We can be contacted by phone or by minicom on
0808 800 8880.  

You can also talk to us over the internet using our
live chat service or by emailing helpline@ndcs.org.uk

Click here to find out more about calling us over the phone. 

Click here to view a summary of our services as a subtitled BSL clip.

Click here to access our live chat service.

We provide clear, balanced information and support for families of deaf children, deaf young people and professionals working with families. We can also refer you to our specialist staff:

• audiologist
• benefits appeals advisors
• educational appeals advisors
• family officers in your local area
• technology manager

We also provide free printed publications for members of NDCS on a wide range of issues surrounding childhood deafness.

When you've contacted the Helpline we may ask you if you wish to become a member of NDCS.

Here are some of the benefits of becoming a member if you are the parent/carer of a deaf child:

• Membership of NDCS is completely free of charge
• A Welcome Pack containing relevant publications is sent to families
• We can refer you to our specialist staff for support
• Access to our full range of services including free events and activities for all the family!
• Access to our full range of publications, free of charge
• NDCS magazine delivered four times a year
• Vote at our NDCS Annual General Meeting

For more information about becoming a member click here.

All communication with us will be treated in the strictest confidence.  The Helpline is bound by a confidentiality policy.   

We will always do our best to make sure the information we give out is correct.

However, we cannot be held responsible for any mistake or missing information, or for any action you take or fail to take as a result of the information given by the Helpline.