NDCS Live Chat

If the sign below says 'Open' it means one of the Helpline team is available to chat.  Click on the sign to begin a conversation. 

If the sign says 'Closed' this is because you are visiting outside of our opening hours.  However you can still send us an email.  Our address is helpline@ndcs.org.uk

If you are using the live chat service for the first time we recommend reading through the questions and answers below before you begin chatting.

Having problems accessing live chat?
Contact webteam@ndcs.org.uk

When the chat screen first appears wait for the NDCS Helpline worker to greet you. 

You can tell the Helpline worker is typing by the small icon showing a pen writing on a notepad.  The text won't be displayed as we type but only when we've pressed enter after completing a sentence or paragraph.  Once the text appears it is your turn to type back.

To type back click your mouse in the bottom box of the three shown in the chat window and then start typing.  The text won't be displayed to us until you press enter, so you can check what you've said and edit it if necessary.  However don't be too concerned about getting spelling or punctuation correct.   

Sometimes if we've got a lot to say it may take a while for our text to appear.  Please don't close the window whilst we are typing or you may miss out on some vital information.  Our Helpline workers will always make it very clear when they are ending a chat.  

All chats are completely secure and confidential. 

This service does not work like a public chat room.  The only person who will see the chat is yourself and an NDCS Helpline worker. 

If you wish to keep a record of the conversation you can highlight the text in the text box and then copy it. 

You can then paste it into an application such as an email or a Word document which you can then save so you can refer back to the conversation when necessary.