Helpline

NDCS Helpline team signing Help Line

Contact us for information and support for deaf children and families.

We can provide advice and support on a range of issues including benefits, education, technology, health, social care, discrimination and communication.

We can also give advice and information to professionals working with deaf children.

Opening hours

On Wednesday 17 August the Helpline will close at 3pm for a team meeting. 

 We will re-open at 9am on Thursday 18 August. 

Our regular opening hours are: 

Monday to Friday 9am - 5pm.

The Helpline is closed on all Bank Holidays observed in England.

 

Contact the Helpline

NDCS Helpline operator taking a call (credit: NDCS)

  • Call: 0808 800 8880*

  • Email us: helpline@ndcs.org.uk

  • Live chat: we have a live chat service. Click on the image on the right to start your chat. 

 *This phone number is free from all landlines and major mobiles companies.

Confidential Freephone logo

PLEASE NOTE:  Calls to the NDCS Helpline may be recorded for monitoring and training purposes.

Further Support

Where needed we can provide specialist support including home visits from our UK wide team of Children and Families Support Officers. This is a free service to support children and families.

Contact the Helpline team for more information.

General enquiries

For general enquiries about the National Deaf Children's Society please see our main Contact details page.

Downloadable translated Helpline posters

Helpline poster (English)

Helpline poster Bengali

Helpline poster Punjabi

Helpline poster Urdu

Helpline_English_not_your_first_language