Your Volunteer Role

We currently rely on the support of more than 700 volunteers from many different backgrounds working in a variety of roles.

We want to attract volunteers from different backgrounds and communities. We strongly believe that all volunteers, paid staff and the people we work with deserve to be treated fairly and with respect. 

Whatever your role, we want you to be clear about what you are doing and confident doing it. We will help you to develop your skills and enjoy your time as a volunteer.

What to expect from us

We will:

  • give you induction and training
  • offer supervision and support
  • treat you fairly and with respect
  • consider your health and safety
  • provide appropriate insurance while you are volunteering with us
  • pay you agreed expenses
  • listen to you and consider your feedback
  • recognise your achievements and contribution to our organisation


What we expect from you

We ask you to:

  • be committed, reliable and on time
  • tell us as soon as possible if you are not able to do something you agreed to do
  • work positively with staff, children, young people and families according to your role and our policies
  • take up opportunities for training and supervision
  • follow the instructions we give you about your role
  • understand and follow our policies and procedures
  • provide references upon request
  • complete a disclosure and barring check where required


More information

Have a look at:

You will get more about our policies and procedures from your team during your induction and training. If there is anything here you don’t understand or can’t commit to, please talk to your supervisor.