How to complain about subtitles
Many parents have told us of their frustration in finding that a TV programme does not have subtitles or where the subtitles are of poor quality. NDCS is campaigning to improve the quantity and quality of subtitles on TV. We encourage our members to get involved too – by complaining directly to the broadcasters.
We list below the email addresses for the main broadcasters. If you have problems with any programmes on these broadcaster’s channels, it can help to be as specific as possible. So make a note of:
- What channel it was on;
- What time it was on;
- The name of the programme; and
- The nature of the problem, with specific examples, if possible.
Please contact us to let us know how you get on!
BBC
Email BBC at:
Write to BBC at:
BBC Access Services, Room 430a, Design Building, Television Centre, Wood Lane, London W12 7RJ
Call BBC at:
020 8225 6521 (telephone) or 0208 743 9419 (textphone)
ITV
Email ITV at:
Write to ITV at:
ITV Duty Office, ITV Network Centre, 200 Gray's Inn Road, London, WC1X 8HF
Call ITV at:
0207 842 8215 (telephone)
Channel 4
Email Channel 4 at:
viewerenquiries@channel4.co.uk
Write to Channel 4 at:
Viewer Enquiries, Channel 4, 124 Horseferry Road, London, SW1p 2TX
Call Channel 4 at:
0207 306 8333 (telephone) or 0207 306 8691 (textphone)
Channel 5
Email Channel 5 at:
Write to Channel 5 at:
Duty Office, Channel 5, 22 Long Acre, London WC2E 9LY
Call Channel 5 at:
08457 050505 (telephone) or 08457 413787 (textphone)
Other broadcasters
Ofcom, the regulator for commercial television, has contact details for other broadcasters.
Ofcom
Ofcom
If you’re not happy with the replies given by any of the above broadcasters, you can contact Ofcom. Please note that Ofcom does not regulate the BBC.
To email Ofcom, visit their subtitling website
Write to Ofcom at:
Ofcom Contact Centre, Riverside House, 2a Southwark
Bridge Road, London SE1 9HA
Call Ofcom at:
0845 456 3000 (telephone) or 070 7891 3040 (telephone)
