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Deaf young people try new phone communication app

Published Date: 06 Jun 2016

Deaf young people from Blanche Nevile School made a video trying out BT's new Next Generation Text (NGT) app, which supports deaf people to communicate independently.

NGT is a relay service, meaning the app creates real-time written transcripts of phone conversations to help people who cannot hear and/or speak clearly make phone calls. It can be used at home, at school or work, and while out and about.

The video can be viewed online at and the NGT app can be downloaded for free in your app store. 

Helen Cable, our Director of Children and Young People, said: “We know young people use a range of communication methods, from Skype to texting, but there will always be situations when a voice-to-text phone is needed. It's important that deaf young people don’t have to rely on their parents or friends to call their university, employer, doctor or bank. I hope the NGT app will help lots more deaf children and young people to gain confidence and independence.” 

Lorna Stephenson, BT’s Head of Service Development, added: “We have been delighted to have the support of the National Deaf Children’s Society in the production of this video clip. We hope that we will be successful in reaching out to young deaf people, showing them how the app can help improve their access to real-time communication, particularly on the move.”

To find out more about apps that can help deaf people, check out our Buzz website for children and young people or our apps resource for parents and professionals.