NDCS Helpline team signing Help Line

Contact us for information and support for deaf children and families.

We can provide advice and support on a range of issues including benefits, education, technology, health, social care, discrimination and communication.

We can also give advice and information to professionals working with deaf children.

Opening hours

 Our regular opening hours are: 

Monday to Friday 9am - 5pm.

The Helpline will be closed for team meetings from 1-5pm the first Wednesday of each month.

The Helpline is closed on all Bank Holidays observed in England.

Contact the Helpline

NDCS Helpline operator taking a call (credit: NDCS)

 *This phone number is free from all landlines and major mobiles companies.

Confidential Freephone logo

PLEASE NOTE:  Calls to the NDCS Helpline may be recorded for monitoring and training purposes. In addition the NDCS Helpline reserves the right not to speak to service-users who are calling whilst driving (including calls from ‘hands free’ devices), in accordance with guidance provided by the Royal Society for the Prevention of Accidents.

Further Support

Where needed we can provide specialist support including home visits from our UK wide team of Children and Families Support Officers. This is a free service to support children and families.

Contact the Helpline team for more information.

General enquiries

For general enquiries about the National Deaf Children's Society please see our main Contact details page.

Downloadable translated Helpline posters

Helpline poster (English)

Helpline poster Bengali

Helpline poster Punjabi

Helpline poster Urdu