About our fundraisers
Find the answers to your questions about our fundraising below.
- Face-to-face fundraising is proven to be one of the most effective ways for the National Deaf Children's Society to find new regular supporters for the charity and to raise awareness about issues facing deaf children.
- For every £1 we spend on face-to-face fundraising, we raise £3 to help deaf children and their families.
- Our fundraisers wear an identification badge, which has their name and ID number on it. Our registered charity number is 1016532. Our Scottish registered charity number is SC040779.
- As representatives of the charity, all our fundraisers go through a formal recruitment process and interview as well as receiving initial and ongoing training and development.
- It is incredibly important to us that our fundraisers act as knowledgeable ambassadors for the National Deaf Children's Society and therefore we go to great lengths to ensure all of them are trained appropriately and behave professionally and courteously. National Deaf Children's Society fundraisers are only provided with an identification badge after successfully completing training.
- Fundraisers carry information about us and should be able to answer any of your questions about the charity or refer you to our supporter care team.
- Our fundraisers are working across the UK to educate and inform members of the public about the issues that deaf children and their families face, and to encourage people to help us by becoming a supporter with a monthly contribution by Direct Debit. If you are able to support us in this way, please do!
- It is not permitted for our fundraisers to accept cash donations or cheques. If you would like to make a cash donation online you can do so or you can make a gift over the telephone by calling our Fundraising team on 0800 138 6585. Gifts can be posted to us at National Deaf Children’s Society, Ground Floor South, Castle House, 37 -45 Paul Street, London, EC2A 4LS.
- The National Deaf Children's Society is very grateful for any regular contribution that you feel comfortable making. There is no minimum amount that we can process online. To join our supporter scheme, contributions of at least £2 per month are required. By giving more than this you will help us achieve more for deaf children and their families. You can set up a regular gift for the amount of your choosing online at any time or by calling our Fundraising team on 0800 138 6585.
- Making a commitment to us means we can be there for deaf children whenever we are needed, because we have income we can rely on.
- Giving by Direct Debit means more of our funds go to vital projects like our helpline, as administrative costs are kept to a minimum.
- Regular contributions mean that we can plan ahead for the future with confidence, developing new programmes and knowing we have the income to sustain them.
- Ongoing support makes it possible for us to offer deaf children long term help at every step of the way, from birth until they lead independent lives.
- Become a supporter
- If we have made a mistake, or there has been a technical problem with using our site, please contact us on 0800 138 6585 or email [email protected] to discuss your donation. We are not normally able to refund donations or regular support in other circumstances.
- If you would like to cancel or amend your regular support to us, please contact us and we will be happy to help.
- Our approach to fundraising is set out by 3 values:
We will treat all members of the public, and our professional fundraisers, fairly, ethically and respectfully. We will respect the wishes and preferences of our supporters, empowering them to make a difference in the world, while being mindful of and sensitive to any particular needs they may have. We will never put our supporters under undue pressure to give.
We are open to everyone and embrace diversity. We believe everyone can contribute to making change happen, regardless of visible and invisible differences. In making fundraising appeals the rights and dignity of our beneficiaries must be upheld at all times.
It is up to all fundraisers to take responsibility and care to ensure that their fundraising is delivered to a high standard.
- The National Deaf Children's Society has accredited membership of the Institute of Fundraising, who monitor and self regulate all fundraising of this type. In addition, we are registered with the Fundraising Regulator, abide by their Code of Fundraising Practice and adhere to the Fundraising Regulators fundraising promise.
- Our fundraisers all receive initial and ongoing training to ensure that they understand the importance of behaving respectfully and politely at all times.
- We carry out regular 'mystery shopping' and call monitoring activity and follow up any findings which highlight an area for improvement.
- We are committed to providing the highest level of safeguarding, to protect people in vulnerable circumstances who may come into contact with our fundraising activity, and we never knowingly target people in vulnerable situations. Our Fundraising and Vulnerable People Policy sets out the steps we take to support this commitment.
Our Supporter Charter
Our valued supporters are at the heart of our work. You make our vital work to remove the barriers facing deaf children possible, in the UK and in countries we work in around the world. Every contribution we receive, regardless of how big or small, makes a difference. This supporter charter is designed to inform you about how we work and what you can expect when you support us. For more detail, see our Privacy statement at https://www.ndcs.org.uk/privacy-policy#contentblock2
A2 - We respect and value you
a) We will never share or sell your name, address or other personal information to third parties for the purposes of marketing or fundraising.
b) We are honest and transparent at all times. We acknowledge when we make mistakes and we put things right.
c) If you tell us that you don't want to be contacted in a certain way, we take notice and honour the request.
d) We welcome and actively encourage feedback and make it clear how you can get in touch with us. We regularly use this feedback both to improve and enhance our fundraising campaigns.
A3 - When you support our work we commit to the following
a) Administer your contribution efficiently putting your gift to work quickly.
b) Acknowledge and welcome all new supporters and provide information and insight about how we use your contributions to support deaf children.
c) Use your contribution wisely and responsibly and wherever practical respect your wishes if you would like to allocate support to a particular area of work.
d) Keep you up to date on how your support is helping to remove the barriers affecting deaf children and young people.
e) Communicate with you in ways that you prefer, adapting them to suit your needs. Or we won’t communicate with you if that is your choice.
A4 - When you contact us we commit to the following
a) Respond to your enquiries in an open, honest, courteous and professional way.
b) Provide a response to your questions within three days (usually sooner) or let you know when you can expect a response if we need time to obtain more detailed information.
c) Treat your information in a safe, secure, sensitive and confidential way.
If you are dissatisfied or have a reason to complain we aim to acknowledge your complaint within 2 working days and respond fully within 5 working days via your preferred method of contact. More complex complaints which require a longer period of investigation may take up to 25 working days. A copy of our complaints policy is available
The Supporter Care team can be contacted on 0800 138 6585 between 9am – 5pm Monday to Friday, or by email on [email protected] or you can write to us at Ground
Floor South, Castle House, 37-45 Paul Street, London EC2A 4LS.
- Our fundraising teams work throughout the UK on high streets and in other public locations, as well as visiting neighbourhoods and fundraising door-to-door.
- Our door-to-door fundraisers finish working by 8.30pm. This is in line with the guidelines set down by the Institute of Fundraising's Compliance Directorate, of which we are members. We are aware that people may feel uncomfortable answering a caller in the evening, especially when dark, but in our experience evening is also the best time to talk to the most people about our work.
- Find out where we are working this month. Last minute changes sometimes have to be made to where our fundraisers are working, so if you have been visited by one of our fundraisers and your postcode area is not on this list, please don’t panic. Call our Fundraising team on 0800 138 6585 and we can help.
If you have any questions, feedback or concerns about a National Deaf Children's Society fundraiser, please call our Fundraising team on 0800 138 6585.