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How we are fundraising during COVID-19

Photo: Your support is more vital than ever

The coronavirus crisis has thrown huge barriers in front of deaf children and their families in every corner of the country.

Despite these huge challenges, we have continued supporting deaf children and their families through this difficult time in every way we can because they have faced the toughest time of all. Two thirds of deaf children found their online lessons difficult to understand – in many cases, they were delivered without key tools like subtitles or British Sign Language translation. Now they’re returning to school, face masks will present serious difficulties for many of them because lip reading will be almost impossible. Some deaf children might be unable to understand their teacher and many more risk becoming isolated from their friends and classmates.

Even at times of crisis we get very little support from the Government, so to continue our work improving the lives of deaf children all across the country we need to raise vital funds. We simply can’t do that unless we continue to reach out to the incredibly generous public.

Our COVID-19 Code of Practice

Nothing is more important than making sure we work safely. We have restarted some of our public fundraising activity following the Chartered Institute of Fundraising and the Fundraising Regulator’s latest guidance on public fundraising, as well as the latest government guidance to ensure our fundraising activity was carried out responsibly and safely. In the words of Baronness Barran, Minister for Civil Society:

“This is a challenging time for many charities delivering vital services across the country and I know from my conversations with fundraisers just how important it is for public fundraising to restart safely and responsibly. I am pleased to support this guidance which outlines key principles for charities to follow while ensuring they adhere to social distancing measures and Government advice.”

We have set out safety measures where all representatives will:

  • Wear face masks – of an approved design and which fit snugly over the nose and chin
  • Carry hand sanitizer and disinfecting wipes/spray at all times and are trained to use them regularly
  • Maintain social distancing at all times with all conversations to take place in the open air
  • Only engage with people who wish to have a socially distanced conversation and avoid interacting with anyone who is, or appears to be, in a high risk group
  • Not engage in physical contact at any time. All interactions to be “contactless” with no forms or materials to be handed to members of the public
  • Cease working immediately if they or a member of their household display symptoms, and immediately self-isolate for the recommended period in line with government guidance

Alongside this, all new supporters received electronic versions of take-home materials so they were able to socially distance during their experience with our representatives.

As part of our commitment to ensuring that our fundraising is carried out safely for members of the public and our representatives we have conducted a thorough risk assessment which is reviewed regularly. You can view a copy of that document here.

If you need to contact us about our representatives

We’re always delighted to hear your feedback, and in the event of a problem, can put things right more quickly if you contact us directly.
Our Supporter Care team can be reached on 0800 138 6585 or [email protected]. We work between 9am-5pm Monday to Friday.

Our representatives carry identification with them, either as a badge or on screen, which has their name and ID number on it. Our registered charity number is 1016532. Our Scottish registered charity number is SC040779.

You can also see where we are working this month. Last minute changes sometimes have to be made to where our teams are working, so if you have been visited and your postcode area is not on this list, please don’t panic. Call our Supporter Care team on 0800 138 6585 and we can help.