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How we are fundraising during COVID-19

Photo: Your support is more vital than ever

The coronavirus crisis has thrown huge barriers in front of deaf children and their families in every corner of the country.

From online lessons that aren’t accessible for deaf children, to reduced support from audiologists and face masks that stop deaf young people lip-reading and isolate them from their friends – coronavirus is having a massive impact on the UK’s 50,000 deaf children and for deaf children around the world. Your support is more vital than ever.

We’ve invested in more online support for parents and deaf children, with a transformative programme of family events, advice clinics and workshops on key challenges parents are facing. Our Helpline and our team of local Family Officers are there for every family that needs support. We are moving our support services for deaf young people online too, to stamp out the loneliness and isolation this crisis is bringing for so many. We are also campaigning hard to make sure no deaf child is left behind during this crisis, and they each get the education and the childhood they deserve.

Even at times of crisis we get very little support from the Government, so to continue our work improving the lives of deaf children all across the country we need to raise vital funds. We simply can’t do that unless we continue to reach out to the incredibly generous public.

Nothing is more important than making sure we work safely. We are following the Chartered Institute of Fundraising and the Fundraising Regulator’s latest guidance on public fundraising after lockdown as well as the latest government guidance to ensure our fundraising activity is carried out responsibly and safely. In the words of Baroness Barran, Minister for Civil Society:

“This is a challenging time for many charities delivering vital services across the country and I know from my conversations with fundraisers just how important it is for public fundraising to restart safely and responsibly. I am pleased to support this guidance which outlines key principles for charities to follow while ensuring they adhere to social distancing measures and Government advice.”

Our COVID-19 Code of Practice

As of 20 July 2020, we have restarted some public fundraising activity. All our representatives will:

  • Wear face coverings – either clear full-face visors or masks with windows so their mouths are visible. Read about why this is so important for deaf people in our blog post
  • Carry hand sanitizer and disinfecting wipes/spray at all times and are trained to use them regularly
  • Maintain social distancing at all times with all conversations to take place in the open air
  • Only engage with people who wish to have a socially distanced conversation and avoid interacting with anyone who is, or appears to be, 70 or over, or is otherwise in a high risk group
  • Not engage in physical contact at any time. All interactions to be “contactless” with no forms or materials to be handed to members of the public
  • Cease working immediately if they or a member of their household display symptoms, and immediately self-isolate for the recommended period in line with government guidance

Alongside this, all new supporters will receive electronic versions of take-home materials so they are able to socially distance during their experience with our representatives.

If you need to contact us about our representatives

We’re always delighted to hear your feedback, and in the event of a problem, can put things right more quickly if you contact us directly.
Our Supporter Care team can be reached on 0800 138 6585 or [email protected]. We work between 9am-5pm Monday to Friday.

Our representatives carry identification with them, either as a badge or on screen, which has their name and ID number on it. Our registered charity number is 1016532. Our Scottish registered charity number is SC040779.

You can also see where we are working this month. Last minute changes sometimes have to be made to where our teams are working, so if you have been visited and your postcode area is not on this list, please don’t panic. Call our Supporter Care team on 0800 138 6585 and we can help.