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Top tips for troubleshooting technology

Photo: Your child may be using radio aids and other assistive technology in a different way

With nurseries, schools, colleges and universities having closed at short notice, many families find themselves without the support of the professional services they would usually have. Social distancing measures mean that face-to-face interactions with Teachers of the Deaf aren’t possible and many parents and carers are having to learn new teaching skills ‘on the job’.  

Many deaf children and young people are likely to be using their radio aids and assistive technologies in ways they’re not used to and, as a result, parents may have to occasionally troubleshoot products if they aren’t working as they should.

Our Technology team have pulled together some hints, tips and resources to help you get the most from your products as well as advice on how to look after them and how to fix any minor issues quickly.

  1. Don’t stress! There’s a very slim chance that you’re the first person to have trouble with your particular technology. The good news is that there’s a wealth of resources available that can help you if you experience any problems.

  2. Refer to the user manual. User manuals often contain a troubleshooting section that lists all of the potential problems with a particular product and gives you step-by-step instructions on how to resolve them. In most cases this will help you identify the cause of your problem and help you fix it quickly. If you don’t have the user manual any more then you can usually get hold of an electronic copy online by visiting the manufacturer’s support section on their website. We’ve included examples below.

  3. Don’t attempt any major repairs yourself. Many products contain lithium batteries that are easily damaged or are hazardous if tampered with. You’ll invalidate your product warranty if you try and make unauthorised repairs yourself.

  4. Check YouTube. Many technology manufacturers have video tutorials on their YouTube channels that can help you get the most from your product. They also have troubleshooting demonstrations if things aren’t working quite as they should. We’ve pulled some of these videos together and made them available as playlists on our own YouTube channel:
  1. Check your warranty. If you can’t fix the problem yourself then you could claim a repair under warranty. Most products come with a one, two or three year warranty which covers any damage or faults that happen within this time. Usually a manufacturer will repair or replace a product free of charge if the warranty is still valid. If you’re not sure if your product is still covered by warranty, the manufacturer will be able to tell you if you contact them and quote your product’s serial number.

  2. Most faults can be avoided if you make sure you are using the product properly and have read the product’s user manual. Our technology publications ‘How radio aids can help’ and ‘How technology can help’ give useful maintenance tips to make sure your products work well and stay in good condition. These are both available to download from our website.

Many technology products that deaf children and young people use can be used in lots of different ways depending on where they are and what they’re doing.  Some products that are useful at school can also be very useful at home. You can watch our video examples of how radio aids, streamers and headphones are used in a variety of ways.

Don’t worry if the products that you use at home aren’t listed in any of our playlists, videos or resources. Our technology team are here to help you in any way they can. You can reach them by email ([email protected]) or via our Helpline by calling 0808 800 8880.

Useful links

Cochlear product support

GN ReSound product support

Med-El product support

Oticon product support

Phonak product support