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Paul, Risk Manager

Glasgow  |  Severely deaf  |  Two hearing aids

My job

I spend a lot of my time on the phone to people around the world to give them guidance and support on risk management. I also work with a small team in my office so have face to face meetings, and both attend and deliver face to face and video conference training on a regular basis. I really enjoy using my knowledge to help people do their job and I especially like the training part of my role as I love helping people increase their knowledge.

My technology

Through my employer’s scheme called “Reasonable Adjustments” I had an assessment of what equipment and support I might need to help me hear better in my role, particularly on the phone and in meetings. My employer has been really supportive, we have a team specialising in supporting people with disabilities and helping buy any equipment needed. My manager is also very interested in making sure she can help me wherever she can. The assessment, carried out by Action on Hearing Loss, resulted in an 18 page report and she read all of it to understand the problems I face and how she can help.

I use the Phonak Roger Select (a radio aid transmitter) and a Phonak Roger X radio aid receiver. The Select is very good in meetings. I place the Select in the middle of a table, and as it has six microphones it can detect sounds from all areas of a room and transmit it to my hearing aids. A useful feature is if someone is very loud I can turn the microphone off which faces them! I also have a Phonak Roger Pen (another radio aid transmitter). It only has one microphone. I use it with my office phone to transmit sound to my hearing aids. Both radio aid transmitters send the sound to the Roger X receiver which is plugged into the ReSound MultiMic, which then transmits the sound wirelessly to my hearing aids. For phone calls I wear a headset so I can speak into the microphone for the caller to hear me. My desk is in in a quiet location to reduce background noise, and also with a window behind me, so people I speak to are well lit to help me lip read.

How I got here

I studied Geography in university and then completed a Chartered Accountancy qualification. I worked for a large accountancy firm as an auditor which gave me the knowledge and skills for my current job.

My advice

My advice to deaf young people: let people know you are struggling to hear and how they can help, for example ensuring you can see their mouth when they speak so you can lip read. This can be difficult but most people will be very supportive.