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Frequently asked questions

How do the family events work?

Workshops are led by a team of our staff and specialist sessions are led by professionals such as Teachers of the Deaf, speech and language therapists and audiologists.

Our events organiser will also be on hand to answer your questions and make sure you get the most out of the event.

Will there be accommodation available?

Accommodation is not usually available at these events. Please book the event closest to you. If there isn’t an event close to you, or travel may be an issue, please do discuss this with our events organisers when you make your booking.

I am a parent or carer and may need some support (practical/financial) to help me or my child to attend an event?

Our event organisers are here to try and help you in the best way they can to be able to attend our valuable events. We appreciate it’s not always easy to make arrangements to come along especially when you have children. If there are particular difficulties to attend an event then do talk to us and see if we are able to provide some help for you. We will always do our best to help you where we possibly can. Difficulties may include:

  • Travel costs
  • Difficulty accessing travel from where you live or because of a disability
  • Accompanying my child to a youth event or activity
  • Childcare – costs or not having any arrangements in place
  • Distance from our events and the time taken to get there

Please do talk to us about any support needed before or during the booking process.

Want to find out more?

Find events/activities taking place in your area.

Will meals be included at the event?

We provide lunch and refreshments for families attending these events. Any dietary requirements will be asked for in advance.

Do you need communication support at the event?

Families who require communication support in order to attend this event can ask for this when booking onto the event. We can arrange communication support including interpreters, notetakers and other types.

My child has additional complex needs as well as their deafness – can we attend this event?

Yes, you will still be able to attend the events but we ask that all parents/carers take full responsibility for undertaking invasive medical procedures and administrating medication whilst their child is in the approved crèche.

This includes tube feeding, suctioning, injections, changing of catheters, stoma care and the administering of any medications (with the exception of emergency medications such as an Epipen required during the crèche opening hours).

In the event your child becomes distressed or requires support with an invasive medical procedure, our staff and crèche staff will ask you to return to the crèche to support your child. This policy complies with new legislation around supporting disabled children at our events.

We cannot provide registered nurses at events.

For further information, or to discuss any specific issues please contact our Helpline team on 0808 800 8880 or email [email protected]

Can’t attend an event but would like to find out more?

We have a number of information resources which share useful tips and resources that you can use with your deaf child.

Have a look at our information and support pages for information on this.

View the Council for Disabled Children's online learning module for more information about your child’s rights.