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Appeals and disputes

Photo: We can help you to appeal education and benefit decisions

Our Appeals and Disputes team give independent advice and support to young people and parents of deaf children on special educational needs and disability benefit issues across the UK.

Together with the helpline and our support officers, we provide specialist advice if you disagree with a decision and want to challenge it.

What we can help you with

We provide advice to parents of deaf children and young people up to the age of 18, including:

  • Appealing decisions made by the Department of Work and Pensions for Disability Living Allowance and Personal Independent Payments across the UK
  • Challenging decisions by local authorities, including refusals to complete an statutory assessment of Special Educational Needs
  • Appealing against the decision not to issue an Education, Health and Care Plan in England or a Statement in Wales or Northern Ireland
  • Appealing against parts of the Education Health and Care Plan in England and Statements in Wales and Northern Ireland
  • Appealing against the school named in an Education Health Care Plan in England or a Statement in Wales and Northern Ireland
  • Complaints about the health or social care provision provided by a local authority
  • Disability discrimination issues in education and welfare cases
How we’ll help you

We can help you by giving you advice and identifying what your rights are, so that you can make informed choices and feel more confident about your case.

We will help you to:

  • understand what the rules are and options are, how to achieve the outcome you want and chances of success
  • know what will aid your case and help you to develop the right arguments
  • prepare appeal paperwork and support you in getting the right evidence and information

We aim for your case to be resolved as early as possible, but sometimes it has to be heard at an independent appeal tribunal.

If this happens we will guide you through the process and, in some cases, we may be able to provide representation when it is needed.

If we take on your case, you will have a named appeals and dispute officer. Sometimes we use pro-bono legal volunteers to help with our cases but we will continue to have responsibility for your case.

Contacting us

If you think you may need our support, contact the helpline who will be able to give you some guidance and will see if they can refer your case to us.

If we cannot take on your case, we will provide you with guidance and find other ways you can be supported.

Getting the most out of an appeal

So that we can give you the best possible support, it is helpful if you can tell us about: 

  • Any deadlines that you have coming up
  • What has happened already
  • Important letters or other papers related to your case
  • If anyone else is helping you