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Deaf awareness training

Photo: Our deaf awareness workshop will help you understand what it takes to communicate with deaf people

Do you work with deaf children, young people or adults? Are you anxious about communicating with them, including them, or offending them? Do you want to find out more about how to communicate with them and make sure they feel included?

Being inclusive isn't as hard as you might think. We offer FREE and paid-for deaf awareness training for professionals working with deaf people:

Find out more about these training opportunities below.

Introduction to Deaf Awareness

E-learning module

This FREE mini module is the perfect place to start learning about deaf awareness. It only takes about 15 minutes to complete and provides some essential insights into deafness.

It will develop your awareness of the challenges deaf people experience when trying to communicate with hearing people. It will also provide advice on making lip-reading easier and teach you some basic fingerspelling and British Sign Language greetings.

What learners say about this module:

“Really informative and will guide me on how to work with my audience, especially around clarity of speech for lip-readers.”
“Thought the lip-reading challenges were really good, makes you realise how difficult it is.”
“Excellent resource for non-specialist colleagues. I will be recommending this to the staff at school.”

Introduction to Temporary Hearing Loss

E-learning module

This FREE e-learning mini module will help you understand the temporary hearing loss that can affect children, often caused by glue ear. It provides practical suggestions for adapting your practice to support children who are affected. The mini module is appropriate for all mainstream practitioners. It’s the perfect place to start learning about temporary hearing loss and only takes about 15 minutes to complete.

Deaf Awareness for Careers Advisors

E-learning modules

These FREE e-learning modules will improve your deaf awareness within the context of offering careers advice. This e-learning will help ensure your advice sessions are fully accessible for deaf young people. Each module contains country-specific information and identifies key considerations when providing careers advice to deaf young people, so you can be confident in the advice you’re providing. It will take about 1 hour to complete.

Deaf Awareness for Early Years Practitioners – CPD accredited

Online training workshop

Deaf children can do anything other children can do, given the right support from the start. Join this online training workshop to learn what deafness is and some of its causes. You’ll also learn best practices when communicating with children with hearing loss, some basic signs and ways to use books and rhymes to support children with hearing loss.

Deaf Awareness: Bespoke training package

Did you know we can provide bespoke deaf awareness training for public-facing employees who may encounter deaf customers?

This first-class training is appropriate for businesses and organisations in the retail, hospitality and tourism sectors and in workplaces such as GP practices, universities, libraries and Citizens Advice Bureaus.

We’d love to work with you and your team to help support deaf people, build professional development and embrace diversity.

What we do

Through practical exercises and group work, this online workshop will empower teams to communicate with deaf people more effectively and make it easier for them to build a rapport. You'll take away simple tips that can be instantly used in your organisation or business.

This training can be tailored to meet your needs and delivered at a time that suits you best.

Topics covered:

  • Language preferences - how should I be communicating?
  • Basic etiquette - tips to help you include a deaf person in communications and everyday situations
  • Basic fingerspelling
  • Different groups and needs - is communication support needed, can we adapt our environment?
  • Lip reading - how important is it to deaf people? Find out how it works and how effective it is
  • Useful resources to aid communication

Who is the training for?

This training is for all professionals that work with deaf children, young people and adults.

Enquire and book

We are currently delivering all of our training opportunities online, however we will offer our face to face training when possible.

To find out more about and how we can work with you to support deaf people, build professional development and embrace diversity or to book your bespoke training package, please enquire below or contact us at [email protected].

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(Region, city)
(Refer back to our course list to help you choose topics)

Your privacy

National Deaf Children’s Society will use the information you give us so that we can support you now and, in the future, and keep you informed about the benefits and services that we offer. We may share information with other organisations working for us (such as a venue if you attend one of our events), but we’ll only share what we need to. We will never give any other organisation your data for their own purposes. For further details, please read our full privacy statement at

We would also like to contact you from time to time about other ways in which you can be involved with the charity, including about our fundraising and campaigning work. Let us know if you'd like us to contact you about these:

Meet the trainer

Nathalie Koenig

Nathalie has worked at the National Deaf Children's Society since 2016 as a Training Officer. She leads on the development and delivery of Deaf Awareness and British Sign Language Level (BSL) 1 and 2.

Nathalie is profoundly deaf and uses British Sign Language to communicate. She has 25 years’ experience of teaching BSL in various places such as Gloscat college Gloucestershire, Banbury college Oxfordshire, Remark! and City Lit as well as several different London boroughs.

Since 2016, Nathalie has overhauled the approach to Deaf Awareness and staff are now more confident in using a wide range of communication techniques which has created a more deaf-friendly work force. She has also developed and delivered a new ‘Work Related’ course, which has been extremely successful for people to learn specific, work-related vocabulary. 

"Very well delivered session, interactive and clear." 

"Session was very informative and was a fantastic general overview of everything. Lots of meaningful interactions." 

" . . . I now feel more confident interacting with a deaf person, thank you."