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Terms and Conditions

Cancelling a booking 

If the:

  • Delegate cancels 10 working days or less before the planned date, a charge of 100% of the total cost will be made.
  • Delegate cancels from 11 to 20 working days or less before the planned date a charge of 50% of the total cost will be made.
  • Delegate cancels 21 working days or more before the planned date, no charge will be made. 

If the delegate withdraws, they are able to nominate a substitute attendee to take their place. The delegate must inform the National Deaf Children's Society of the replacement delegate when they cancel their place. If a replacement name is not given at the point of cancellation, the booking will be released and we will be able to offer the place to a new attendee.