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Using a Roger pen with phonak Vision paediatric aids

Discussion
Posted by sjrg1
31/08/20 10:21 AM

Hi. My daughter has just had her aids upgraded to the new phonak Vision aids. Generally they seem to be great, a marked improvement on her old SkyQs. Couple of problems have come up and I was wondering if anyone could help:

  • the paediatric aids don't seem to be compatible with the mobile app. Fine for a younger child but frustrating for a teenager
  • We (and Evelina Audiology) have thus far been unable to get either of our radio mic systems (a Roger pen and a ComPilot / Remote Mike) to talk to the aids. 
    • On the Roger, phonak are providing a pad that should activate the (built in) receiver but it has not arrived yet
    • On the ComPilot, the loop program on the aids doesn't seem to pick up the signal from the ComPilot

Any tips / hints / fixes very welcome - very keen to get at least one mic working before she goes back to school.

Discussion
Posted by Catriona ndcs moderator
18/09/20 03:03 PM

Hi

Thanks for starting this thread. As there hadn't been any comments I checked with our technology team to see if they could help. They came back with the below response. 

Do you mean Phonak Sky V (Venture) hearings aids?

If this is the case, the MyPhonak App is not compatible with Sky V. This is because Sky V hearing aids do not contain Bluetooth, which is required to connect the two together.

The ComPilot does not use the loop program. It uses an automatic streaming program which is already on the Sky V hearing aids. It should be as simple as switching the hearing aids on, putting them in, placing the ComPilot around the neck and switching it on. (Assuming the ComPilot is already paired to whatever device is being streamed from).

Please also note that it is the ComPilot version II that is compatible with Sky V hearing aids. The original ComPilot was only for Sky Q.

For connecting your Roger Pen, Compilot II and Remote Mic, if you are able to email the serial numbers to us at [email protected] we’ll be able to send you exact guides to help you get set up.

Take care

Cat

Your Community moderation team