Hi Naomi

Thank you for starting this thread. I am sorry that you have not had any comments yet - Your Community is still very new and new members are joining each week. 

For personalised advice, you can contact our Helpline team: https://www.ndcs.org.uk/our-services/services-for-families/helpline/ who can provide information and advice relating to your concerns.  They can also put you in touch with our in-house technology expert if more specialist advice is required.

Take care!

Hi

i have the same question my son recently Got his CI N7 processor and I was thinking of getting him a kindle for his Christmas ( he will only be 2 years old and may be a bit young but hoping to download some listening apps) I know you can download the nucleus smart app which I have on my iphone and allows it to connect via Bluetooth to his device to control it but also to stream direct. I believe you should now be able to get the android version on the google play store.

Hi

i have the same question my son recently Got his CI N7 processor and I was thinking of getting him a kindle for his Christmas ( he will only be 2 years old and may be a bit young but hoping to download some listening apps) I know you can download the nucleus smart app which I have on my iphone and allows it to connect via Bluetooth to his device to control it but also to stream direct. I believe you should now be able to get the android version on the google play store.

the below instructions on YouTube show you can pair with android device

https://m.youtube.com/watch?v=An2wyUD2NWs

Hi I think it's just the iPhone which you can connect, but I'm sure you can get the app for Android too . If you can download the app you maybe able to connect it in the same way as the iPhone.  If this helps we still learning too . Hope you get some answers.  

Hi

We contacted our technology team to see if they knew the answer here. They came back to us with the following:

"You can see the compatibility list for the Nucleus 7 here. As you will see it doesn't detail the Amazon Fire as something which is compatible. However there is one solution, I have looked online and it appears the Amazon Fire HD8 Tablet has a 3.5mm audio jack, so you can use a Mini Microphone which also has the same audio jack. You can connect these devices by using an audio cable with two auxiliary points.

Once these devices are connected by the above audio cable, you can then turn on your Mini Microphone and connect it to your processor. This should allow you to stream directly to your processor.” [The Mini Microphone can be bought from Connevans.]

However, I believe a more straightforward (and cheaper!) option would be for the parent to purchase a wired or wireless neckloop (such as the CM-BT2 or Artone 3 Max) to stream audio directly to their child’s N7 processors, using the integrated telecoil in the processors.

The parent is welcome to email the technology team directly if they’d like more assistance with this."

You can email the team directly at [email protected]. They're always happy to answer questions and help where they can!

Good luck! 

Cat

Your Community moderation team 

Hi

Thank you all for your responses and to the tech team for looking into this for me. 

I went ahead and downloaded the Google play store by following these instructions on You Tube - https://m.youtube.com/watch?v=beC8NlF0H2w&list=WL&index=2&t=12s

This has enabled me to download the nucleus smart app and other apps we use like reading eggs etc. Having then looked at the Cochlear website to see how to connect via Bluetooh I realised I wouldn't be able to as Audio Streaming for Hearing Aids hasn't been enabled on this device yet. This is the extract that I found from the compatibility page;

*With the release of Android 10, Nucleus 7 and Kanso 2 sound processors will be compatible with Android devices where the device manufacturer has enabled Audio Streaming for Hearing Aids (ASHA) technology, and once the device is connected to Custom Sound® Pro and receives the latest firmware update. It is anticipated that additional Android devices will be added shortly, subject to device manufacturers' update and release timings.

Hope this information is useful to some of you. We have bought the tablet regardless with the hope the upgrade isn't too far away.

Thanks again

Naomi