Disclaimer and Privacy

Disclaimer

All text, photographs, videos and any other media presentation provided on the National Deaf Children’s Society’s website is provided for information purposes only. Information on this website is subject to change without prior notice. Whilst every reasonable effort is made to ensure that the information on the website is complete, correct and up-to-date, this cannot be guaranteed and the National Deaf Children’ Society shall not be liable whatsoever for any damages incurred as a result of its use.

The National Deaf Children's Society takes no responsibility for the content of external websites. The existence of a link to an external website or a link to the National Deaf Children’s Society’s website from an external website does not imply that the National Deaf Children’s Society endorses the activities or views of that organisation.

In no event shall the National Deaf Children’s Society be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or resource.

The mention of specific organisations or of certain manufacturers' products does not imply that they are endorsed or recommended by the National Deaf Children's Society in preference to others of a similar nature that are not mentioned. Errors, omissions and proper names excepted, the names of proprietary products are distinguished by initial capital letters.

Any communications or material that you transmit to, or post on, any public area of the site, including any data, questions, comments, suggestions, or the like, is, and will be treated as such, non confidential and non-proprietary information.

NDCS takes no responsibility for opinions expressed in public areas of the site, such as Parent Place. The mention of a specific opinion in such areas of the site does not imply endorsement or recommendation by NDCS.

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Privacy Statement

At the National Deaf Children’s Society we are committed to protecting your privacy. This statement describes how we will collect and use your personal information when you visit our websites or engage with us in other ways, to ensure your data is kept safe and that we can communicate with you effectively. 

You can let us know your preferences for how we handle your data when you first provide it to us and at any time after that if you change your mind by contacting Supporter Services at National Deaf Children's Society, on 0845 231 1617 (v/t) or minicom: 020 7490 8656 between 9am and 5pm Monday to Friday or email support@ndcs.org.uk.

If you have any queries about this privacy statement please contact our friendly Data Protection Officer at National Deaf Children's Society, Ground Floor South, Castle House, 37 – 45 Paul Street, London EC2A 4LS or email dataprotection@ndcs.org.uk.

1. How do we collect information?

1.1 We obtain personal information from you when you inquire about our activities, register with us, make a donation to us or join our direct debit supporter scheme, ask a question about deafness or otherwise provide us with personal information. This can be via our website, calls to our Helpline, correspondence via email or letter, attendance at a fundraising or services event or engagement with any of our staff or representatives.

1.2 We may also receive information about you from third parties. For instance, if you take part in an event like the London Marathon or donate to us via JustGiving or Virgin Money Giving, they will pass on information to us. Also see section 3.2 below for more details.

2. What information do we collect?

2.1 The personal information we collect might include your name, date of birth, email address, postal address, telephone number and information necessary to process a donation or regular contribution like credit/debit card details or bank details. 

2.2 We may also collect other information, for example health or dietary information from people attending our events, information on next of kin so we know who to get in contact with if there is a problem at an event you attend or information on your experience of deafness or the experiences of a child or relative. We will not process sensitive personal information about you without your explicit consent.

2.3 We also gather general information about the use of our websites, such as which pages people visit most often and which services, events or facilities are of most interest. We may also track which pages people visit when they click on links in NDCS emails. We may use this information to personalise the way our websites are presented when people visit them, to make improvements to our websites and to ensure we provide you with the very best service we can. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

2.4 If you contact us by telephone, letter, fax, email or via a social media website (e.g. Facebook, Twitter, Vimeo or via Skype) or respond to a contact we make to you, we may keep a record of that correspondence so that we are able to refer to it in future, and keep a record of the kind of issues people raise. We may also record calls made to us, or calls we make or made on our behalf, for quality and training purposes. 

2.5 When we send communications to you, we will record details of these along with any actions you take as a result, such as support given (e.g. donations), other actions taken (e.g.: helping with our campaigning), or requests you make to change the way that we communicate with you in the future.

2.6 We will log information onto our database systems to retain a history of what you have requested and to ensure that we comply with any requests or complaints that you have made.

3. How do we use this information?

3.1 We will use your personal information:

  • to provide you with the services, products or information you have requested;
  • to create an account for you if you register with us online;
  • for administration purposes; 
  • for marketing purposes to further our charitable aims, for instance fundraising and campaigning activities;
  • to ensure we are providing the best possible service, e.g. monitoring phone calls we make or receive, or monitoring complaints;
  • to respond to any correspondence you have entered into with us whether by letter, email, fax, social media or other means and contact you in relation to donations, your regular Direct Debit, activities in relation to your child, application forms or any online content you have signed up for.

3.2 As part of this, we may analyse the personal information we hold to create a profile of your interests, preferences and likely giving behaviour so that we can contact you in the most appropriate way and with the most relevant information, including for fundraising and campaigning purposes. We might also use additional information to create this profile, for instance information about the financial and demographic characteristics of your postcode. If you would prefer us not to create this kind of profile please let us know. We will record and act on this request.  Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.

3.3 If you enter your contact details in one of our online registration forms, we may use this information to contact you even if you don’t "send" or "submit" the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.

3.4 We will never allow any other organisation access to the data we hold about you for their own marketing purposes. We may need to share your information with our service providers, associated organisations and agents who support us in our work. Where we do so, we will take care to ensure that they keep your data secure (see also point 8 below).

3.5 Your privacy is important to us and so far as possible we ask you to tell us which methods of communication you want us to use.  

3.5.1 When we first record your personal details, we will ask you how you want  us to keep in touch.  

3.5.2 You can contact us at any time to change your preferences 

3.5.3 When we get in touch for marketing purposes, we will ask you whether you are happy for us to continue to contact you in this way. 

3.6 All marketing contacts (e.g. fundraising or campaigning) we make will give you an opportunity to opt out of future marketing by that method. 

3.6.1 If you are registered on the Telephone Preference Service, we will only call you on the phone if you have explicitly consented to calls from us.

3.6.2 If you are not registered on the Telephone Preference Service, we may call you on the phone if you have not opted out of hearing from us via the phone.

3.6.3 We may contact you via post, so long as you have not told us you do not want us to write to you.

3.6.4 We will only contact you via email or SMS if you have explicitly given your consent to being contacted in this way.

3.7 We know not everyone has time to keep us informed of changes in their contact details. So in some circumstances we may look up updated contact details for you, for instance:

  • If you move house, we might be made aware of this or find a new address for you (for example  by receiving returned mail or by using  Royal Mail’s Change of Address service) in which case we will record updated details in our records
  • If you have let us know you are happy to be contacted by phone, and we are having trouble getting hold of you on the number we have, we might look up another phone number for you and update our records accordingly

We might use a range of additional information sources to do this, including information from commercial suppliers. If you would prefer we didn’t do this, please let us know.

3.8 We might use your details to help us make best use of online media. For instance, if you have shared your email address with us, we might use that to ensure we are sharing relevant news with you on Facebook. If you don’t want us to do this, let us know, or use the online media platform’s tools to opt out of this.

4. How long we hold information about you. 

4.1 We will only keep your information for so long as the law allows and for as long as is necessary for us to keep it for the purposes outlined in this statement. . Where it is possible we will endeavour to anonymise information.

4.2 Income from gifts in Wills is vital to the running of the charity. We may keep any data you provide to us in this respect for a period sufficient to enable us to carry out administration of such gifts and communicate effectively with the families of people leaving us gifts in their Will. This also enables us to identify and analyse the source of legacy Will income we receive.

5. Helpline

5.1 PLEASE NOTE: Calls to the National Deaf Children's Society Helpline may be recorded for monitoring and training purposes. All information disclosed is entered onto our database systems with password controlled access given to internal staff only. Information and support for deaf children and families:

Tel: 0808 800 8880*

Email: helpline@ndcs.org.uk

* Free from all landlines and major mobiles companies

6. Do we use cookies?

6.1 We do use cookies and please refer to our cookie policy for details of how we use them and the type of cookies served through our web sites. Information on this is contained at http://www.ndcs.org.uk/disclaimerandprivacy.html.

7. How do we protect personal information?

7.1 All of our online forms are protected by encryption. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for the purposes for which it is used.

8. Will we disclose the information we collect to outside parties?

8.1 We will not sell any information about you or your browsing activity on our website to any external organisation.

8.2 As indicated above at 3.4, we may pass your information to our service providers, agents and associated organisations for the purposes identified above. Where we use service providers we will make sure there are appropriate controls in place and they will not be allowed to use the data for their own marketing activity.

8.3 We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.

9. Your consent and choices

9.1 By providing us with your personal information, you consent to the collection and use of this in accordance with this Privacy Statement. This includes any sensitive information about you or your child’s health which we may need to gather, for example if you or your child are attending any of the events that we offer to support deaf children. 

9.2 You remain in control of your personal information. In particular, if you have any of the following requests please let us know:

i) If you do not want us to contact you at all, or for a particular purpose: e.g. if you do not wish to be contacted for fundraising or campaigning purposes

ii) If you want to update the contact details and preferences we have, or to ask us not to contact you through a particular method, e.g. phone, email, SMS or post

iii) If you would prefer us not to use the information we hold about you to build a profile of your likely interests, preferences and likely giving behaviour

iv) If you would prefer us not to look up additional information about you.

You can let us know your preferences at any time by contacting Supporter Services at National Deaf Children's Society, on 0845 231 1617 (v/t) or minicom: 020 7490 8656 between 9am and 5pm Monday to Friday or email support@ndcs.org.uk.

9.3 We may need to use the services of suppliers outside the European Economic Area (EEA) to store or process your personal information. When we do so we will take steps to ensure they provide an adequate level of protection in accordance with UK data protection law, for instance by including this in the contracts we hold with our suppliers. By submitting your personal information you agree to this transfer, storing or processing at a location outside the EEA.

10. Right of access

10.1 If you have created an online account with us via our website, you can sign into your account to access and update your information.

10.2 You have the right to have a description of the information we hold about you, why we hold it, who it could be disclosed to, to have a copy of it (for which we may have to charge a small fee) and to have any inaccuracies in your information corrected. If you wish to exercise these rights, contact the Data Protection Officer, Ground Floor South, Castle House, 37 – 45 Paul Street, London, EC2A 4LS or email dataprotection@ndcs.org.uk.

11. Changes

11.1 If your personal details change, please help us to keep your information up to date by notifying us at the above address, or by contacting Supporter Services at National Deaf Children's Society, on 0845 231 1617 (v/t) or minicom: 020 7490 8656 between 9am and 5pm Monday to Friday or email support@ndcs.org.uk.

11.2 We may change the terms of this privacy statement from time to time. If we do so, we will post the changes on our website at http://www.ndcs.org.uk/disclaimerandprivacy.html so please check from time to time. Where the changes are significant, we will also endeavour to notify you by email or post. By continuing to use our websites or disclosing information to us via one of the methods identified above, you will be deemed to have accepted such changes.

This privacy statement was last updated on 13th April 2017. 

12. About us

The National Deaf Children's Society is the leading charity dedicated to creating a world without barriers for deaf children and young people. 

We have offices in London, Birmingham, Belfast, Cardiff and Glasgow. 

Deaf Child Worldwide is our international development wing. It’s the only UK-based international development agency dedicated to enabling deaf children to overcome poverty and isolation.

National Deaf Children's Society is a registered with the Charity Commission under registration number Charity No. 1016532 and with the Office of the Scottish Charity Regulator under number SC040779. It is a company limited by guarantee (Company number 2752456). 

NDCS Ltd. is a Company limited by shares and registered in England Reg. No. 0893232. NDCS Ltd is a wholly owned subsidiary of NDCS and exists to support NDCS fundraising and promotional activities. 100% of the profits from NDCS Ltd go to support the charity’s work with deaf children.

NDCS, within the context of this Privacy Statement, refers to both National Deaf Children's Society and NDCS Ltd and to our overseas development programme Deaf Child Worldwide.

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Cookies

Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that organisation to recognise you when you next visit. We may store information about you and your activity in cookies.

To find out how to delete existing cookies or prevent future cookies being stored on your hard drive, please visit www.aboutcookies.org where you can follow clear instructions on how to delete and control cookies using various internet browsers.

Our software cookies
These two cookies are used by the site's software (ColdFusion) to create a session ID. This allows the system itself to identify you as a unique user:

  • CFID (valid for a session)
  • CFTOKEN (valid for a session)

Google analytics cookies
These cookies are set and utilised by Google to track and analyse how people use this website. The data they hold is sent to directly to Google. More information on this can be found at Google Privacy Center  and Cookies & Google Analytics:

  • __utma (valid for 2 years)
  • __utmb (valid 30 mins)
  • __utmc (valid for a session)
  • __utmv (valid for 2 years)
  • __utmz (valid for 6 months)

SurveyMonkey

We sometimes use SurveyMonkey to conduct surveys. If you click through to SurveyMonkey it may use both session cookies and persistent cookies. SurveyMonkey privacy statement.

Cookie prompt
Used by the site to determine if you have already agreed to our use of cookies. Presence of this cookie hides the prompt.

  • cc_hide_cookieprompt (valid for 1 year)

Petition prompt
Used by the site to determine if you already responded to the "Save services for deaf children" e-petition signature request. Presence of this cookie hides the prompt.

  • cc_hide_petition

If you chose "Yes, I'll sign it now" or "Don't ask me again", the cookie is valid for 1 year. If you have chosen "Ask me later", the cookie is valid for 1 day.

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Terms and conditions

1. Introduction

1.1 Please read these terms and conditions carefully before using the website operated by National Deaf Children’s Society, known as NDCS, (“NDCS”, “our”, “we” or “us”) (a company limited by guarantee number: 02752456 and a registered charity number: 1016532).  In particular, we draw your attention to clause 10 (Liability). 
 
1.2 By using or accessing our website, you agree to be legally bound by these terms and conditions of use as they may be modified and posted on our website from time to time.

1.3 If you do not wish to be bound by these terms and conditions then you may not use our website. 

2. Nature of our website

2.1 Our website provides information about the work of NDCS and also enables you to make donations and select and order products (the “Products”).  Our website describes the Products in more detail.

3. Modifications to website

3.1 We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it.  Unless explicitly stated to the contrary, any new features including new content and/or the sale of new Products shall be subject to these terms and conditions.

3.2 Please note that although we try to ensure that the content of our website it accurate, it may contain typographical errors or other inaccuracies.

4. Information you provide to us 

4.1 Our privacy policy (as above) shall apply to any personal information which is collected by us from you.

5. Applicability of online materials

5.1 Our website is controlled and operated by us from our offices in England. Where content published on the website is supplied by third parties (such as Parent Place), you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content, except for content which relates directly to Products you purchase. 

5.2 We have used our best endeavours to ensure that our website complies with UK laws.  We make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately.

6. Copyright and monitoring

6.1
 The contents of our website are protected by international copyright laws and other intellectual property rights.  The owner of these rights is NDCS, its affiliates or other third party licensors.  All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us.
  
6.2 Extracts of information on the website may be reviewed, reproduced or translated for personal or educational purposes, research or private study, but not for sale or for use in conjunction with commercial purposes.
 

  • Any use of information on the website should be accompanied by an acknowledgement of The National Deaf Children’s Society as the source. 
  • Reproduction or translation of substantial portions of the website, or any use other than for educational or other non-commercial purposes, require explicit, prior authorisation in writing.
  • Information may be copied for educational or other non-commercial purposes only on the condition that the copyright and source indications are also copied and no modifications are made.


7. Linked sites

NDCS make no representations whatsoever about any other websites which you may access through our website or which may link to our website.  When you access any other website you understand that it is independent from NDCS and that we have no control over the content or availability of that website.  In addition, a link to any other website does not mean that NDCS endorses or accepts any responsibility for the content, or the use of, such a website and NDCS shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource.  Any concerns regarding any external link should be directed to its website administrator or web master.

8. Availability of our website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and we can accept no liability for its unavailability.  You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

9. Liability

9.1 We promise that for any Product you purchase from our website:

9.1.1 we have the right to sell the Product to you;

9.1.2 the Product will correspond with the description we have given to you;

9.1.3 the Product will be of satisfactory quality; and

9.1.4 will be fit for any other purpose for which you have bought it and you notified NDCS of this purpose before purchase, and NDCS has not informed you that the product is not fit for that purpose;

9.2 We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website.

9.3 We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an “as is” basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.

9.4 We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable.  In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of NDCS or our servants, agents or any other person or entity.

9.5 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned.  This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

9.6 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website.  You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties.  You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

9.7 The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.

9.8 The mention of specific organisations or of certain manufacturers’ products does not imply that they are endorsed or recommended by The National Deaf Children’s Society in preference to others of a similar nature that are not mentioned.  Errors, omissions and proper names expected, the names of proprietary products are distinguished by initial capital letters. 

9.9 Any communications or material that you transmit to, or post on, any public area of the site, including any data, questions, comments, suggestions, or the like, is, and will be treated as such, non-confidential and non-proprietary information. 

9.10 NDCS takes no responsibility for opinions expressed in public areas of the site, such as Parent Place.  The mention of a specific opinion in such areas of the site does not imply endorsement or recommendation by NDCS.

10. General


10.1 We may assign, transfer, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.

10.2 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version.  You must check the terms and conditions on the website regularly.

10.3 These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and NDCS.  You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by NDCS or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.

10.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

10.5
 These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

10.6 Except in respect of a payment obligation, neither you nor NDCS will be held liable for any failure to perform any obligation to the other due to causes beyond your or [NDCS’s] respective reasonable control.

10.7 Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.

10.8 These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.

11. Notices

11.1 All notices shall be given:

11.1.1 to us by post at Ground Floor South, Castle House, 
37- 45 Paul Street, London. EC2A 4LS;

11.1.2 to you at either the e-mail or postal address you provide during any ordering process.
Notice will be deemed received three days after the date of posting.

12. Replacement


These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the Products.

National Deaf Children’s Society
A company limited by guarantee registered in England under number 02752456


Registered office: Ground Floor South, Castle House, 
37- 45 Paul Street,
London 
EC2A 4LS

A registered charity number: 1016532

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Copyright

 The contents of our website are protected by international copyright laws and other intellectual property rights.  The owner of these rights is NDCS, its affiliates or other third party licensors.  All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us.

Extracts of the information on the website may be reviewed, reproduced or translated for personal or educational purposes, research or private study, but not for sale or for use in conjunction with commercial purposes.

Note:

  • Any use of information on the website should be accompanied by an acknowledgment of the National Deaf Children’s Society as the source.
  • Reproduction or translation of substantial portions of the website, or any use other than for educational or other non-commercial purposes, require explicit, prior authorisation in writing.
  • Information may be copied for educational or other non-commercial purposes only on the condition that the copyright and source indications are also copied and no modifications are made.

Applications and enquiries should be addressed to digital@ndcs.org.uk  or Digital team, National Deaf Children’s Society, 1Ground Floor South, Castle House, 37- 45 Paul Street, London. EC2A 4LS.

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