Helpline
Our Helpline is here to support you with free independent information, advice and guidance on a range of topics relating to childhood deafness.
Please be patient with us
From 16 to 20 June, we may take a little longer to respond to you as we’re updating some of our systems. If you’re calling us, we may not be able to answer during our usual times, so please leave a message and we’ll get back to you as soon as we can. You could also try one of the other contact methods listed below, and we’ll get back to you.
The Helpline is open Monday to Thursday, 9am to 5pm
Live chat
Message us in real time for free.
Phone
Free from all UK landlines and major UK mobile providers
Contact form
Complete our online contact form at any time and receive a response within 10 days (excluding bank holidays).
British Sign Language (BSL) video relay
Contact us by making a free call with a British Sign Language (BSL) interpreter.
Text (SMS)
Texts are charged at your standard network rate.
Text: 0786 00 22 888
Referral form for professionals
Refer a family or deaf young person you work with to the National Deaf Children's Society.
Refer a family
English not your first language?
If English isn't your first language, we can call you back with an interpreter in your preferred language for free. We also have access to a fluent Welsh speaker.
If you use British Sign Language, you can contact us for free using SignVideo.
What we can help with
We provide support on a range of topics related to childhood deafness, including:
- diagnosis and how to work with health professionals
- childcare and education, including getting education plans
- disability benefits and other financial support
- communication options and support
- technology and equipment to support deafness
- disability discrimination issues
- options after leaving school
- finding support in your area
If you need specialist advice and guidance, we can refer you to our team of experts, such as our advice and guidance officers or education appeals specialists.
Find out more about our one-to-one support services.
What we cannot help with
- deaf adults over 25
- hearing children with deaf parents
- housing questions
- immigration questions
- deaf children and young people who live outside of the UK
- those with Auditory Processing Disorder (APD)
- fundraising or general enquiries – please visit our contact page for help with these enquiries
How we use your data
- Calls to the Helpline may be recorded for training and monitoring purposes.
- You have the right to object to your data being processed. If you do, we will explain what that means.
- For more detail on how we process your data, view our privacy statement.