App review: Next Generation Text Service

About

Next Generation Text (NGT) allows deaf users to communicate over the phone via a text relay assistant, who can either type out spoken messages or speak typed messages.

For full details of how to use the NGT app, watch the ‘Introducing Next Generation Text’ video.

Available from Apple App Store, Google Play Store and www.ngts.org.uk

Ages: 15 to 25

Review

Jake

Reviewed by Jake (22), who is severely deaf and wears hearing aids.

“I recently started using the NGT Lite app. I mainly use it to book appointments with audiology or other healthcare professionals or for booking the cinema or shows. I feel comfortable knowing I haven’t missed any information. Before using NGT Lite, I avoided using the phone and relied on my friends and family to relay information which made me feel dependent.

The phone and desktop apps are easy and quick to use and set-up. I tend to use it through the computer so I can type quicker than on my phone. NGT phone calls are included in my call bundle, but do check with your own telephone service provider.

If I were to describe NGT Lite in one word, it would be ‘convenient’. It’s handy to have on my phone for those quick day-to-day calls. However I’d still rather use Skype or FaceTime for more personal and memorable conversations with family and friends.”