For any enquiries you want to make in BSL, please use our dedicated SignVideo BSL video relay service.
You can get in touch with our Helpline on 0808 800 8880. We give free independent information and advice on deaf-related issues for parents, carers, families, and deaf children and young people.
We can refer you to our free support services if you need extra help.
Our Helpline also gives information and guidance to professionals working with deaf children and young people.
If you have any questions about membership or registering on the website, please contact our membership team on [email protected] or 020 7014 5901 (please leave a message and one of our team will call you back).
If you have already registered on our website and need to update your email address, please contact [email protected]. All other details can be updated on your web account, please log in and visit 'my profile'.
Contact our Supporter Care team by emailing us at [email protected], using our contact form or calling 0800 138 6585 (between 9am to 5pm on Mondays, Tuesdays, Thursdays and Fridays; 9am to 12:30pm on Wednesdays).
So we can reply to your request as quickly as possible, please provide us with the following details:
- your name
- your full postal address and postcode
- your supporter reference number if you know it.
Check if we have fundraisers in your area
To check that the fundraisers you spoke to were legitimate, please check our fundraiser locations for this week.
If you can’t see your location listed, please contact our Supporter Care team. So we can check who you spoke to, please tell us if the fundraisers came to your door or if they were on the street as well as a postcode of your address or the nearest location.
For all non-fundraising related complaints, please read our Complaints Policy and complain directly to the team who you have been speaking with. If you do not have their details, or prefer not to go direct, you can contact us by calling 020 7490 8656 (9am to 5pm Monday to Thursday) or emailing us [email protected].
You can also write to us:
The National Deaf Children's Society
Castle House, 37 – 45 Paul Street
If you would like to make a complaint about your experience with us or an individual fundraiser, please see our complaints policy and contact our Supporter Care team. When making your complaint, please provide us with:
- the location of the incident you would like to report
- a description of the fundraiser(s) you spoke to
- anything that can help us identify the fundraiser(s) so that we can address your feedback with them directly.
If you are experiencing problems with our website or have a technical inquiry, please email [email protected].
Please note, based on research and recommendations from the Royal Society for the Prevention of Accidents, it is our policy that we do not speak to people on the phone while they are driving, including those using hands-free devices. We ask drivers to wait until they are safely parked or arrive at their destination before calling.
Castle House 37– 45 Paul Street London EC2A 4LS
Tel: 020 7490 8656
Fax: 020 7251 5020
Email: [email protected]