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Member benefits

  • Information and advice Information and advice to help support deaf children and young people
  • Free Families magazine Inspirational stories, information, support and advice in print and online
  • Email newsletters Information, tips and real-life stories relevant to your child’s age
  • Test our tech Trial new technology to find what works for your child at home or in school
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Contact us

Whatever your enquiry, there are lots of ways to get in touch.

Help for deaf children and young people

Want to ask a question? Looking for advice or support?

Our Helpline is here to help. We give free independent information and advice on deaf related issues for children and young people aged 0-25.

We can refer you to our free support services, if you need extra help.

We also give information and guidance to professionals working with deaf children and young people.

Visit our Helpline page to find out more, including how to get in contact.

For donation and fundraising enquiries

I would like to amend or change my direct debit

You can call our Supporter Care team at 0800 138 6585, use our contact form, or email us at [email protected]. In order for us to action your request as promptly as possible, it would be useful if you could provide us with the following details:

  • Your name
  • Your full postal address and post code
  • Your supporter reference number if held

I would like to find out if you had fundraisers in my area

If you would like to make sure that the fundraisers you spoke to were legitimate, there are two ways you can find out:

  • Visit our “Where we are working” page, which will let you know where are fundraisers are this week.
  • If you cannot find the information you are looking for, please contact our Supporter Care team. In order to look into this for you, we will need to know if you met the fundraisers at your door or in the street as well as the post code.

I would like to fundraise for you

If you would like to organise a Big Cake Bake or any fundraising events, please contact our community fundraising team at 020 7014 1199 or at [email protected].

To give feedback or make a complaint

I would like to give positive feedback

If you had a good experience with a fundraiser and want to share it, we would love to hear from you by contacting Supporter Care.

If you would like to give positive feedback about our work or services please contact the relevant team directly or you can use any of these options:

I would like to make a complaint about fundraising

If you would like to make a complaint about your experience with NDCS or an individual fundraiser, it would be useful to us if you could provide us the following details:

  • The location of the incident you would like to report
  • A description of the fundraiser(s) you spoke to. Anything that can help us identify the fundraiser(s) so that we can address your feedback with them directly.

To send through your complaint, please see our Supporter Care page. You can also view our Complaints Policy here.

I would like to make a complaint about something else

For all other non-fundraising related complaints please complain directly to the service you are engaging with via their contact details. If you do not have these, or prefer not to go via the service you can contact us using any of these options:

  • Write to us:
    Complaints, The National Deaf Children's Society,
    Castle House, 37 – 45 Paul Street, 
    London, 
    EC2A 4LS

You can also find the NDCS Complaints Policy and process here.

Questions about membership and registering online

If you need to update your details, or have a questions about membership or registering online please contact our membership team:

Spotted a problem with our website?

If you are experiencing problems with our website, or have a technical inquiry please contact:

Questions about our grants and funds to help children and young people

For questions about our Inclusion grant please contact our local groups team:

For questions about our Development grant please contact our Youth Development and Partnerships team:

For questions about our Young People’s Community Fund please contact our Children and Youth Participation team:

Media enquiries

For any media enquiries or if you would like to share your story contact out media team:

Applying for a job

Find out more about working at the National Deaf Children’s Society, our current vacancies and recruitment support on our job pages. If you’ve any questions check our frequently asked questions page or contact us directly.

Other enquiries such as sales or suppliers

For sales or supplier questions, and all other enquiries please contact our reception team:

London

Our location

Our Address

Ground Floor South, Castle House 37– 45 Paul Street London EC2A 4LS

Tel: 020 7490 8656

Fax: 020 7251 5020

 

Birmingham

Our location

Our Address

Level 4, Vincent House, Quay Place, 92–93 Edward St, Birmingham, West Midlands B1 2RA

Tel: 0121 234 9820 (v/t)

 

Glasgow

Our location

Our Address

2nd Floor, Empire House, 131 West Nile St, Glasgow, G1 2RX

Tel: 0141 354 7850 – Textphone: 0141 332 6133

Fax: 0141 331 2780

 

Belfast

Our location

Our Address

The NICVA Building, 61 Duncairn Gardens, Belfast BT15 2GB

Tel: 028 9035 2011

 

Cardiff

Our location

Our Address

National Deaf Children's Society

2 South, Ty-Nant Court, Morganstown, Cardiff CF15 8LW, UK

Tel: 020 7490 8656

Fax: 020 7251 5020