Contact us
Whatever your enquiry, there are lots of ways to get in touch.
Want to ask a question? Looking for advice or support?
Our Helpline is here to help. We give free independent information and advice on deaf related issues for children and young people aged 0-25.
We can refer you to our free support services, if you need extra help.
We also give information and guidance to professionals working with deaf children and young people.
Visit our Helpline page to find out more, including how to get in contact.
I would like to amend or change my direct debit
You can call our Supporter Care team at 0800 138 6585, use our contact form, or email us at [email protected]. In order for us to action your request as promptly as possible, it would be useful if you could provide us with the following details:
- Your name
- Your full postal address and post code
- Your supporter reference number if held
I would like to find out if you had fundraisers in my area
If you would like to make sure that the fundraisers you spoke to were legitimate, there are two ways you can find out:
- Visit our “Where we are working” page, which will let you know where are fundraisers are this week.
- If you cannot find the information you are looking for, please contact our Supporter Care team. In order to look into this for you, we will need to know if you met the fundraisers at your door or in the street as well as the post code.
I would like to fundraise for you
If you would like to organise a Big Cake Bake or any fundraising events, please contact our community fundraising team at 020 7014 1199 or at [email protected].
I would like to give positive feedback
If you had a good experience with a fundraiser and want to share it, we would love to hear from you by contacting Supporter Care.
If you would like to give positive feedback about our work or services please contact the relevant team directly or you can use any of these options:
- Call 020 7490 8656 (Monday to Friday, 9am to 5pm)
- Interpreter Now BSL video relay service
- Email [email protected]
I would like to make a complaint about fundraising
If you would like to make a complaint about your experience with NDCS or an individual fundraiser, it would be useful to us if you could provide us the following details:
- The location of the incident you would like to report
- A description of the fundraiser(s) you spoke to. Anything that can help us identify the fundraiser(s) so that we can address your feedback with them directly.
To send through your complaint, please see our Supporter Care page. You can also view our Complaints Policy here.
I would like to make a complaint about something else
For all other non-fundraising related complaints please complain directly to the service you are engaging with via their contact details. If you do not have these, or prefer not to go via the service you can contact us using any of these options:
- Call 020 7490 8656 (Monday to Friday, 9am to 5pm)
- Interpreter Now BSL video relay service
- Email [email protected]
- Write to us:
Complaints, The National Deaf Children's Society,
Castle House, 37 – 45 Paul Street,
London,
EC2A 4LS
You can also find the NDCS Complaints Policy and process here.
If you need to update your details, or have a questions about membership or registering online please contact our membership team:
- Call 0808 800 8880
- Email [email protected]
- Interpreter Now BSL video relay service
If you are experiencing problems with our website, or have a technical inquiry please contact:
For questions about our Inclusion grant please contact our local groups team:
For questions about our Development grant please contact our Youth Development and Partnerships team:
For questions about our Young People’s Community Fund please contact our Children and Youth Participation team:
For any media enquiries or if you would like to share your story contact out media team:
- Email [email protected]
- Interpreter Now BSL video relay service
- If you are a journalist please see our Media centre
Find out more about working at the National Deaf Children’s Society, our current vacancies and recruitment support on our job pages. If you’ve any questions check our frequently asked questions page or contact us directly.
- Call 020 7014 1185
- Interpreter Now BSL video relay service
- Email: [email protected]
For sales or supplier questions, and all other enquiries please contact our reception team:
- Tel: 020 7490 8656
- Fax: 020 7251 5020
- Email: [email protected]
London
Our location
Our Address
Ground Floor South, Castle House 37– 45 Paul Street London EC2A 4LS
Tel: 020 7490 8656
Fax: 020 7251 5020
Email: [email protected]
Birmingham
Our location
Our Address
Level 4, Vincent House, Quay Place, 92–93 Edward St, Birmingham, West Midlands B1 2RA
Tel: 0121 234 9820 (v/t)
Email: [email protected]
Glasgow
Our location
Our Address
2nd Floor, Empire House, 131 West Nile St, Glasgow, G1 2RX
Tel: 0141 354 7850 – Textphone: 0141 332 6133
Fax: 0141 331 2780
Email: [email protected]
Belfast
Our location
Our Address
The NICVA Building, 61 Duncairn Gardens, Belfast BT15 2GB
Tel: 028 9035 2011
Email: [email protected]
Cardiff
Our location
Our Address
National Deaf Children's Society
2 South, Ty-Nant Court, Morganstown, Cardiff CF15 8LW, UK
Tel: 020 7490 8656
Fax: 020 7251 5020
Email: [email protected]