For any enquiries you want to make in BSL, please use our dedicated SignVideo BSL video relay service.
You can get in touch with our Helpline. We give free independent information and advice on deaf-related issues for parents, carers and families of deaf children and young people age 0 to 25.
We can refer you to our free support services if you need extra help.
Our Helpline also gives information and guidance to professionals working with deaf children and young people.
Are you aged 8-18 years? If yes - great! The Buzz is for you.
The Buzz is the only website for deaf children and young people in the UK. It's an opportunity for you to get the information and support you need. Read inspiring stories from other deaf young people, ask questions and get involved. With the right support you can do anything.
You can also contact our Helpline. We give free independent information and advice on deaf-related issues for all children and young people under the age of 25.
If you are experiencing problems with our website or have a technical inquiry, please email [email protected].
If you need to update your details, please log in and visit 'my profile'. If you have any questions about membership or registering on the website, please contact our membership team by phone 0808 800 8880 or email [email protected].
To change your direct debit
Contact our Supporter Care team on 0800 138 6585, use our contact form, or email us at [email protected]. So we can reply to your request as quickly as possible, please provide us with the following details:
- your name
- your full postal address and postcode
- your supporter reference number if you know it.
Check if we have fundraisers in your area
To check that the fundraisers you spoke to were legitimate, please check our fundraiser locations for this week.
If you can’t see your location listed, please contact our Supporter Care team. So we can check who you spoke to, please tell us if the fundraisers came to your door or if they were on the street as well as a postcode of your address or the nearest location.
If you would like to make a complaint about your experience with us or an individual fundraiser, please see our complaints policy and contact our Supporter Care team. When making your complaint, please provide us with:
- the location of the incident you would like to report
- a description of the fundraiser(s) you spoke to
- anything that can help us identify the fundraiser(s) so that we can address your feedback with them directly.
If you had a good experience with a fundraiser and want to share it, we would love to hear from you.
For all other non-fundraising related complaints, please read our Complaints Policy and complain directly to the team who you have been speaking with. If you do not have their details, or prefer not to go direct, you can contact us by calling 020 7490 8656 (Monday to Friday, 9am to 5pm) or emailing us [email protected].
You can also write to us:
The National Deaf Children's Society
Castle House, 37 – 45 Paul Street
Find out more about working at the National Deaf Children’s Society, view our current vacancies and recruitment support on our job pages. If have any questions, please check our frequently asked questions, call 020 7014 1185 or email [email protected].
Castle House 37– 45 Paul Street London EC2A 4LS
Tel: 020 7490 8656
Fax: 020 7251 5020
Email: [email protected]