Contact us

For any enquiries you want to make in BSL, please use our dedicated SignVideo BSL video relay service.

Help for parents of deaf children and young people

You can get in touch with our Helpline. We give free independent information and advice on deaf-related issues for parents, carers and families of deaf children and young people age 0 to 25.

We can refer you to our free support services if you need extra help.

Our Helpline also gives information and guidance to professionals working with deaf children and young people.

Help for deaf children and young people

Are you aged 8-18 years? If yes - great! The Buzz is for you.

The Buzz is the only website for deaf children and young people in the UK. It's an opportunity for you to get the information and support you need. Read inspiring stories from other deaf young people, ask questions and get involved. With the right support you can do anything.

You can also contact our Helpline. We give free independent information and advice on deaf-related issues for all children and young people under the age of 25.

Contact us about our website

If you are experiencing problems with our website or have a technical inquiry, please email [email protected].

Membership and registration

If you need to update your details, please log in and visit 'my profile'. If you have any questions about membership or registering on the website, please contact our membership team by phone 0808 800 8880 or email [email protected].

Media enquiries

For any media enquiries or if you would like to share your story, please email [email protected]. If you are a journalist, please see our Media centre.

Donation and fundraising enquiries

To change your direct debit 

Contact our Supporter Care team on 0800 138 6585, use our contact form, or email us at [email protected]. So we can reply to your request as quickly as possible, please provide us with the following details:

• your name
• your full postal address and postcode
• your supporter reference number if you know it.

Check if we have fundraisers in your area

To check that the fundraisers you spoke to were legitimate, please check our fundraiser locations for this week.

If you can’t see your location listed, please contact our Supporter Care team. So we can check who you spoke to, please tell us if the fundraisers came to your door or if they were on the street as well as a postcode of your address or the nearest location.

Fundraising complaints

If you would like to make a complaint about your experience with us or an individual fundraiser, please see our complaints policy and contact our Supporter Care team. When making your complaint, please provide us with:

• the location of the incident you would like to report
• a description of the fundraiser(s) you spoke to
• anything that can help us identify the fundraiser(s) so that we can address your feedback with them directly.

Feedback and compliments

If you had a good experience with a fundraiser and want to share it, we would love to hear from you.

If you would like to give positive feedback about our work or services, please contact the relevant team directly or call 020 7490 8656 (Monday to Friday, 9am to 5pm), or email [email protected].

Make a complaint about something else

For all other non-fundraising related complaints, please read our Complaints Policy and complain directly to the team who you have been speaking with. If you do not have their details, or prefer not to go direct, you can contact us by calling 020 7490 8656 (Monday to Friday, 9am to 5pm) or emailing us [email protected].

You can also write to us:

Complaints
The National Deaf Children's Society
Castle House, 37 – 45 Paul Street
London
EC2A 4LS

Job vacancies and recruitment

Find out more about working at the National Deaf Children’s Society, view our current vacancies and recruitment support on our job pages. If have any questions, please check our frequently asked questions, call 020 7014 1185 or email [email protected].

Other enquiries

For sales or supplier questions and all other enquiries, please contact our reception team by phone 020 7490 8656, fax 020 7251 5020, or email [email protected].