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Member benefits

  • Information and advice Information and advice to help support deaf children and young people
  • Free Families magazine Inspirational stories, information, support and advice in print and online
  • Email newsletters Information, tips and real-life stories relevant to your child’s age
  • Test our tech Trial new technology to find what works for your child at home or in school
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Contact us

Photo: Contact Us

Whatever your enquiry, there are lots of ways to get in touch.

Do you need free independent advice? Contact the Helpline

Landline: 0808 800 8880

Monday to Friday 9am – 5pm

Free from all UK landlines and major UK mobile providers

SMS: 0786 00 22 888 (text)

Monday to Friday 9am – 5pm

Texts are charged at your standard network rate or taken from your monthly allowance

BSL Interpreter: BSL Interpreter Now

Monday to Friday 9am – 5pm

Contact us by making a free video call with a BSL interpreter

Enquiry Form: Contact form

Complete our online contact form at any time and receive a response within 10 days

Live Chat: Live chat

Monday to Friday 9am – 5pm

Chat to a member of the Helpline team online for free

Have a fundraising question? Contact the fundraising team

Landline: 0800 138 6585

Monday to Friday 9am - 5pm

This phone number is free from all landlines and major mobile companies

 Our top queries

I need information and support about deafness

Our helpline can give you free, independent advice if you’re a parent of a deaf child or a deaf young person.

I want to find out about fundraising or discuss my support

For questions about how we fundraise, if we had fundraisers in your area and the different fundraising methods we use, or to update your details:

I want to make an enquiry using BSL

You can contact any of our teams using Interpreter Now BSL video interpreting.


I want to update my membership details

To change your contact details or to give us more information about your family:

I want to involve deaf children and young people

For any queries on the participation of deaf children and young people, ranging from consultation to meaningful involvement, please contact the team:

I want to know about data protection

For any queries concerning our data protection policy or information security:

I want to contact the Media and PR team

For any media enquiries or if you would like to share your story:

I have a technical problem with the website

If you are experiencing problems with our website, or have a technical inquiry please contact:


I want to give feedback

At the National Deaf Children's Society and Deaf Child Worldwide, we aim to provide a high quality service to all individuals and organisations we work with.

You can view our Complaints Policy here.

If you would like to feedback on our fundraising practices, please contact Supporter Care.

I have a different enquiry

For sales or supplier questions, and all other enquiries please contact our reception team:


Our location

Our Address

Ground Floor South, Castle House 37– 45 Paul Street London EC2A 4LS

Tel: 020 7490 8656

Fax: 020 7251 5020



Our location

Our Address

Level 4, Vincent House, Quay Place, 92–93 Edward St, Birmingham, West Midlands B1 2RA

Tel: 0121 234 9820 (v/t)



Our location

Our Address

2nd Floor, Empire House, 131 West Nile St, Glasgow, G1 2RX

Tel: 0141 354 7850 – Textphone: 0141 332 6133

Fax: 0141 331 2780



Our location

Our Address

The NICVA Building, 61 Duncairn Gardens, Belfast BT15 2GB

Tel: 028 9035 2011



Our location

Our Address

National Deaf Children's Society

2 South, Ty-Nant Court, Morganstown, Cardiff CF15 8LW, UK

Tel: 02920 373474

Minicom: 029 20811861

Fax: 029 2081 4900