Contact us

Want to ask a question? Looking for advice or support?

Our Helpline is here to help. We give free independent information and advice on deaf related issues for children and young people aged 0-25.

We can refer you to our free support services, if you need extra help.

We also give information and guidance to professionals working with deaf children and young people.

Visit our Helpline page to find out more, including how to get in contact.

I would like to give positive feedback

If you had a good experience with a fundraiser and want to share it, we would love to hear from you by contacting Supporter Care.

If you would like to give positive feedback about our work or services please contact the relevant team directly or you can use any of these options:

• Call 020 7490 8656 (Monday to Friday, 9am to 5pm)
• Interpreter Now BSL video relay service
• Email [email protected]

I would like to make a complaint about fundraising

If you would like to make a complaint about your experience with NDCS or an individual fundraiser, it would be useful to us if you could provide us the following details:

• The location of the incident you would like to report
• A description of the fundraiser(s) you spoke to. Anything that can help us identify the fundraiser(s) so that we can address your feedback with them directly.

To send through your complaint, please see our Supporter Care page. You can also view our Complaints Policy here.

I would like to make a complaint about something else

For all other non-fundraising related complaints please complain directly to the service you are engaging with via their contact details. If you do not have these, or prefer not to go via the service you can contact us using any of these options:

• Call 020 7490 8656 (Monday to Friday, 9am to 5pm)
• Interpreter Now BSL video relay service
• Email [email protected]

• Write to us:
  Complaints, The National Deaf Children's Society,
  Castle House, 37 – 45 Paul Street, 
  London, 
  EC2A 4LS

You can also find the NDCS Complaints Policy and process here.

If you need to update your details, or have a questions about membership or registering online please contact our membership team:

• Call 0808 800 8880
• Email [email protected]
• Interpreter Now BSL video relay service

If you are experiencing problems with our website, or have a technical inquiry please contact:

• Email [email protected]
• Interpreter Now BSL video relay service

For questions about our Inclusion grant please contact our local groups team:

• Email [email protected]
• Interpreter Now BSL video relay service

For questions about our Development grant please contact our Youth Development and Partnerships team:

• Email [email protected]
• Interpreter Now BSL video relay service

For questions about our Young People’s Community Fund please contact our Children and Youth Participation team:

• Email [email protected]
• Interpreter Now BSL video relay service

For any media enquiries or if you would like to share your story contact out media team:

• Email [email protected]
• Interpreter Now BSL video relay service
• If you are a journalist please see our Media centre

Find out more about working at the National Deaf Children’s Society, our current vacancies and recruitment support on our job pages. If you’ve any questions check our frequently asked questions page or contact us directly.

• Call 020 7014 1185
• Interpreter Now BSL video relay service
• Email: [email protected]

For sales or supplier questions, and all other enquiries please contact our reception team:

• Tel: 020 7490 8656
• Fax: 020 7251 5020
• Email: [email protected]