NDCS Helpline team signing Help Line

Contact us for information and support for deaf children and families.

We can provide advice and support on a range of issues including benefits, education, technology, health, social care, discrimination and communication.

We can also give advice and information to professionals working with deaf children.

Opening hours

Our regular opening hours are: 

Monday to Friday 9am - 5pm.

The Helpline will close for the festive season at 5pm on Friday 21st December 2018.  We will re-open at 9am on Wednesday 2nd January 2019. 


The Helpline is closed on all Bank Holidays observed in England.

Contact the Helpline

NDCS Helpline operator taking a call (credit: NDCS)

 *This phone number is free from all landlines and major mobiles companies.

Confidential Freephone logo

PLEASE NOTE:  Calls to the NDCS Helpline may be recorded for monitoring and training purposes. In addition the NDCS Helpline reserves the right not to speak to service-users who are calling whilst driving (including calls from ‘hands free’ devices), in accordance with guidance provided by the Royal Society for the Prevention of Accidents.

Further Support

Where needed we can provide specialist support including home visits from our UK wide team of Children and Families Support Officers. This is a free service to support children and families.

Contact the Helpline team for more information.

General enquiries

For general enquiries about the National Deaf Children's Society please see our main Contact details page.

Downloadable translated Helpline posters

Helpline poster (English)

Helpline poster Bengali

Helpline poster Punjabi

Helpline poster Urdu