Listen Up!

We are calling for all children’s audiology services in England to prove their quality. 

What's happening in children's audiology services?

In May 2018 we surveyed children's audiology services and found a number of areas that need improvement:

  • more than half of services couldn’t tell us how many deaf children they see – how can they plan their work properly if they’re not recording this?
  • children are waiting too long, with more than half of services missing the government target for hearing aid repairs.
  • where audiology services had lost staff in the last year, more than half of them said they were having problems recruiting staff with the right experience.
  • there are dramatic differences in how much children’s audiology services are paid, we’re not sure that the lowest paid services are being given enough money to properly support children.
  • too many deaf children are missing vital audiology appointments which is having an impact on waiting times.

What can you do?

Find out more about your local service on our map. How does it compare to others?

If you have concerns about your service or if you're child has had a negative experience of audiology - please write to your MP and let them know about it.

How to use the map

You should be able to find your local service by zooming in and selecting the pin in your area. But if your service doesn't appear on the map, please let us know at .

The government does not collect this information centrally, so it has been hard to find and you can help us to improve it. 

If you can't see the pins, click on the box in the top right hand corner of the map to enlarge it, and they should appear.

Read the report...

This year we asked children’s audiology services about lots of different areas of their work and we plan to ask each year so we can track their progress. You can read the full report of this year’s survey below.

We also have a short briefing here - which explains our asks of national health decision-makers.

Other evidence

In 2014 we gathered evidence from parents of deaf children about the quality of audiology services. 

Listen Up! 2014 3737kb

A report campaigning for higher quality audiology services for deaf children.

Read the briefing...

This briefing sets out our recommendations for national policy-makers, commissioners of services and senior managers.