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Appeals and complaints

If you're a deaf young person or a parent or carer of a deaf child or young person, in England, Northern Ireland and Wales, you may have applied for disability benefit. Whether you've applied for Disability Living Allowance (DLA) or Personal Independence Payment (PIP), if you're unhappy with the decision you've received you can challenge it.

You can use this information if you live in England, Wales or Northern Ireland. In Northern Ireland, some of the names of institutions are different but the law and the process is the same.

Scotland has its own separate system for applying for disability benefits, appealing decisions and making a complaint.

Challenging a disability benefit decision

If you’re unhappy with the a disability benefit decision because your claim has been unsuccessful or you think you've been awarded the wrong amount you can challenge the decision, by asking for a mandatory reconsideration and then appealing.

Making a complaint

You cannot make a complaint to challenge a benefit decision. If you’re unhappy with the way your Disability Living Allowance (DLA) or Personal Independence Payment (PIP) claim has been dealt with, the decision is taking too long or there was a problem with your PIP assessment, you can complain.