Members area

Sign in


Don't have an account?

Join us

Member benefits

  • Information and advice Information and advice to help support deaf children and young people
  • Free Families magazine Inspirational stories, information, support and advice in print and online
  • Email newsletters Information, tips and real-life stories relevant to your child’s age
  • Test our tech Trial new technology to find what works for your child at home or in school
Menu Open mobile desktop menu

Audiology services

Photo: Audiology clinics work with other professionals, such as Teachers of the Deaf, to support your child


Audiology clinics carry out a range of services, including:

  • performing hearing tests
  • telling you about the type and level of hearing loss that your child has
  • finding out if hearing aids will be useful and, if so, supplying them
  • providing earmoulds for your child’s hearing aids
  • helping you maintain your child’s hearing aids
  • monitoring your child’s hearing levels
  • referring you to education support services for deaf children
  • working with other professionals, such as ear, nose and throat (ENT) doctors and Teachers of the Deaf, to provide support to you and your child.
Which audiology clinic will my child attend?

In England you have a right to choose any hospital that offers a service that your child requires. Your GP can refer you to an audiology or ENT service of your choice. As permanent deafness is a life-long condition and will require multiple clinic appointments, the nearer it is, the better.

For more information see NHS Choices and the NHS Constitution.

In Wales, Scotland and Northern Ireland you will normally be referred to your nearest audiology clinic.

There will be times when your child may need to visit a specialist centre further away. Some reasons for this may be because they are:

  • still very young and require specialist test techniques
  • having their very first hearing aids fitted
  • having specialist medical tests done to determine the cause of their deafness 
  • having specialist balance testing done
  • being assessed for implantable hearing devices, such as cochlear implants or bone conduction hearing implants.
What is an ‘individual management plan’ or ‘care management plan’?

An individual management plan (IMP), sometimes known as a care management plan, is an agreement between you and your audiology service that helps you to manage your child's deafness and ear health day-to-day. You should be given a copy of your child's IMP when the contents have been agreed.

If your child is being seen by a specialist auditory implant centre as well as a local audiology service then they will work closely together, sharing information about your child. The team of professionals will work with you to develop and carry out your IMP.

The IMP will the goals you want to work towards, these may include:

  • how many hours a day your child will wear their hearing aid
  • reporting or understanding of new words and sounds heard
  • reporting when the batteries stop working
  • being able to take the hearing aids in and out themselves
  • becoming independent in the care and cleaning of the hearing aids
  • using the 'T' programme and other technologies with the hearing aids
  • meeting with other deaf children or adults
  • transitioning to adult services.

An IMP should also include:

  • Who your lead clinician is and/or keyworker (responsible for coordinating your child’s care) and how to contact them.
  • Contact numbers for the audiology service.
  • Any other support services your child needs such as referral to a Teacher of the Deaf, speech and language therapist, cochlear implant team etc.

When developing your child's IMP your audiologist can advise on goals for your child and when they can expect to achieve them, but it’s important that you mention things that are important to you or your child and any goals you want to work towards as well. Your audiologist will also use information from your Teacher of the Deaf to help inform the IMP.

Your IMP won’t be shared with anyone else without your consent. Let your audiologist know of any other professionals working with your child who it would be useful to share the information with.

Your IMP should be reviewed regularly to assess progress and update goals. You can also ask for a review earlier than planned if you feel it isn't working or when other things in your child's life have changed.

Which audiology professionals will my child see?

A range of staff work in audiology clinics including audiologists/clinical scientists (audiology), paediatricians, ear, nose and throat (ENT) consultants and audiovestibular doctors. Their roles may overlap and who you see will differ from area to area.

In some areas joint clinics are held and your Teacher of the Deaf or educational audiologist will be invited to attend the appointment with you.

For more information on the various professionals you and your deaf child may come into contact with go to People you may meet.

How long will my child have to wait for assessment and treatment?

Each country in the UK has a maximum waiting time target for the first assessment and treatment. The assessment target is counted as part of the overall treatment target, not in addition to.

NOTE: The term ‘assessment’ includes hearing tests. The term ‘treatment’ includes hearing aid fitting, grommet surgery and implant surgery.

Current waiting times: 

  • England – first assessment six weeks, treatment 18 weeks 
  • Wales – first assessment eight weeks, hearing aid fitting 14 weeks, other treatment 26 weeks 
  • Scotland – first assessment 12 weeks or less (varies by Health Board), treatment 18 weeks
  • Northern Ireland – first assessment nine weeks, treatment 18 weeks.

You don’t have to go ahead with any treatment options in these timescales if you need further time to think about the options (for example during cochlear implant assessment), or when your consultant advises a period of monitoring first (for example prior to grommet surgery).

It’s good practice to see children with permanent hearing difficulties much sooner than the overall NHS waiting time targets. For example, in England you can expect your first audiology assessment within four weeks and if hearing aids need to be fitted, this is likely to be no more than six weeks later.

How often should my child be seen by audiology?

Children who wear hearing aids should be offered regular routine appointments so that their hearing and ears can be checked, hearing aids adjusted if necessary and their progress with the hearing aids monitored.

When children are very young or have complex needs these appointments may be as frequent as every three months. As children get older the number of visits will gradually decrease until school age when they should be seen at least once a year.

Can I get help with travel costs to the hospital?

You may be entitled to help with your travel costs. There is a different system for each nation in the UK, but eligibility criteria is usually based on your income level.

Transferring to adult audiology services

Information about when your child will transfer to adult audiology services, differences between children’s and adult’s audiology and what happens if your child goes to university.

When will my child transfer to the adult audiology service?

Some services specify an age between 16 and 21 years to transfer but usually this will be flexible and your family should be involved in the decision on when it’s the right time for your child to transfer. You should be offered an appointment with the adult service before the paediatric service discharges your child from their care so that you have time to ask any questions or raise any concerns beforehand.

What are the differences between the children’s and adult’s audiology services?

Once your child has transferred to the adult service it’s unlikely that they will be offered routine appointments. However, they should be given all the information they need to be able to contact the adult service should their hearing aids become faulty or they have any concerns about their hearing, including how to get replacement batteries etc.

What happens if my child goes to university?

If your child goes on to study at university or other full-time education away from home they will normally remain under the care of their home paediatric audiology service until they leave education. They may find it useful to have the contact details of the audiology service nearest to the university too so that they can get their hearing aid repaired or get batteries in an emergency. The two audiology services would normally share information during this time.

Are you happy with your audiology service?

If you’re unhappy with your child’s audiology service we encourage you to express your opinion and to explain how services could be improved.

What can I do if I am unhappy with my audiology service?

You should speak to your lead clinician, keyworker or the head of service and explain your concerns.

If your concern is a general one or you have suggestions for ways to improve the service you could also contact your local Children's Hearing Service Working Group (CHSWG).

Most areas have CHSWGs which are made up of representatives from each service that works with deaf children as well as a parent of a deaf child. It’s worth asking your local parent representative about the current situation and if solutions to the problem you’re having have been discussed.

If your area doesn't have a Children’s Hearing Services Working Group

If you live in England, contact the hospital Patient Advice and Liaison Service (PALS).

If you live in Wales, contact the Complaints Advocacy Service.

If you live in Scotland, contact the Patient Advice and Support Service.

If you live in Northern Ireland, contact the Patient and Client Council.

Select your nation below for more information about making a complaint about the NHS:


Northern Ireland



Can I ask for a second opinion?

Legally the NHS doesn’t have to provide second opinions, however the British Medical Association advises doctors to provide one if requested and they will rarely refuse.

Usually the doctor in charge of your child’s audiological or ear, nose and throat (ENT) care will arrange a second opinion for you. If you prefer you can ask your GP to refer you for a second opinion.

Where should I go for a second opinion?

Often the best way to find a good audiology service or doctor is by word of mouth. Ask other parents in your area, e.g. via your Local Deaf Children's Society or school.

Can I get a second opinion privately?

If you would like a specialist assessment of your child’s hearing and hearing aid care the following centres provide independent appointments.

The Portland Hospital, London

Burwood Centre (Mary Hare), Berkshire

Children's Hearing Evaluation and Amplification Resource (CHEAR), Hertfordshire and London

Chester Hearing and Balance Services.

If you would like an independent assessment of your child’s use of and progress with cochlear implants, Sound Advice (The Ear Foundation) provides independent appointments.

What standards can I expect audiology services to be working to?



Child audiology services can become ‘accredited’ (officially recognised as meeting independently assessed standards). This can help to raise standards and reassure parents that their child will receive a high level of care.

Find out more in Lessons From Accredited Paediatric Audiology Services: Why commission and provide an IQIPS accredited service? or visit


 Quality Standards in Paediatric Audiology in Scotland.


 Quality Standards in Paediatric Audiology in Wales.