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Advice and Guidance Officers

Photo: Our children and families support officers are here for you

Our advice and guidance officers are based around the UK. They provide advice and guidance on a range of topics including education, communication, social care, discrimination, independence and welfare benefits.

We support over 2,000 deaf children, young people and their families each year and reach hundreds more through our local work with a range of community groups.

Referrals to the team generally come via our Advice and Guidance Helpline, who may be able to help with the query initially but can also refer you to an advice and guidance officer when appropriate.

They will help you feel confident when making decisions. They’ll contact you remotely using technology like Zoom, Microsoft Teams and FaceTime or use face to face meetings when needed.

You may also see an advice and guidance officer in settings such as meetings, events, schools, your local Deaf Children’s Society events and at audiology clinics.

Find out more

If you would like more information about our advice and guidance officers contact our Advice and Guidance Helpline using the details below.

Update on our services

Do you need free independent advice? Contact the Helpline

Landline: 0808 800 8880

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Free from all UK landlines and major UK mobile providers

SMS: 0786 00 22 888 (SMS)

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Texts are charged at your standard network rate or taken from your monthly allowance

BSL Interpreter: SignVideo

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Contact us by making a free video call with a BSL interpreter

Enquiry Form: Contact form

Complete our online contact form at any time and receive a response within 10 days

Live Chat: Live chat

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Chat to a member of the Helpline team online for free