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Advice and Guidance Officers

Photo: Our children and families support officers are here for you

Our Advice and Guidance Officers can give one-to-one advice and guidance on a range of topics including education, communication, social care, discrimination, independence and welfare benefits. They are based around the UK, so they know your local area’s support services and offerings. 

Our officers support over 2,000 deaf children, young people and their families each year and reach hundreds more through our local work with a range of community groups.

Contact an Advice and Guidance Officer

You can contact our Freephone Helpline who may be able to answer your questions. If you need more specialist advice, they will refer to you an Advice and Guidance Officer. You will need to become a member before an Advice and Guidance Officer can help you – membership is free, and our Helpline can help you register.

You may also see an Advice and Guidance Officer in settings such as meetings, events, schools, your local deaf children’s society events and at audiology clinics.

Do you need free independent advice? Contact the Helpline

Landline: 0808 800 8880

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Free from all UK landlines and major UK mobile providers

SMS: 0786 00 22 888 (SMS)

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Texts are charged at your standard network rate or taken from your monthly allowance

BSL Interpreter: SignVideo

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Contact us by making a free video call with a BSL interpreter

Enquiry Form: Contact form

Complete our online contact form at any time and receive a response within 10 days

Live Chat: Live chat

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Chat to a member of the Helpline team online for free

Please note, based on research and recommendations from the Royal Society for the Prevention of Accidents, it is our policy that we do not speak to people on the phone while they are driving, including those using hands-free devices. We ask drivers to wait until they are safely parked or arrive at their destination before calling.