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  • Connect with others through events, workshops, campaigns and our NEW online forum, Your Community
  • Discover information and insights in our resource hub and receive the latest updates via email and Families magazine
  • Access one-to-one support and tailored services which help reduce barriers for deaf children
  • Borrow technology and devices which support deaf children’s communication and independence
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Advice and Guidance Helpline

Do you need free independent advice? Contact the Helpline

Landline: 0808 800 8880

Monday to Friday 9am – 5pm

Free from all UK landlines and major UK mobile providers

SMS: 0786 00 22 888 (SMS)

Monday to Friday 9am – 5pm

Texts are charged at your standard network rate or taken from your monthly allowance

BSL Interpreter: SignVideo

Monday to Friday 9am – 5pm

Contact us by making a free video call with a BSL interpreter

Enquiry Form: Contact form

Complete our online contact form at any time and receive a response within 10 days

Live Chat: Live chat

Monday to Friday 9am – 5pm

Chat to a member of the Helpline team online for free

Do you have a question about childhood deafness? Our Helpline is here to help.

We give free independent information, advice and guidance to professionals working with deaf children.

If you're a parent or family member, you'll find more information about our Helpline for families here.

What we can help with

We provide independent information, advice and guidance to professionals working with deaf children across the UK on a range of topics related to childhood deafness, including:

  • Diagnosis
  • Education, including early years, special educational needs (SEN), further and higher education
  • Welfare benefits and other financial support
  • Communication options and support
  • Technology and equipment to support deafness
  • Disability discrimination issues
  • Options after leaving school

What we can’t help with

  • Deaf adults over 25
  • Hearing children with deaf parents
  • Housing questions
  • Immigration questions
  • Deaf children and young people who live outside of the UK
  • Those with Auditory Processing Disorder (APD)

Refer to us

Do you work with a deaf child or young person who needs help with something relating to their deafness and may struggle to access our services?

Complete our referral form for professionals and we can contact them or their family directly to tell them about our services and offer support.

If English is not their first language we can contact them with a phone interpreter or using Interpreter Now, a BSL video interpreting service. Welsh speaker usually available Monday-Wednesday. 

How we use your information

  • Calls to the helpline may be recorded for training and monitoring purposes
  • You have the right to object to your data being processed: if you do, we will explain what that means
  • For more detail on how we process your data, view our privacy statement

How did our Helpline team do?

If you have a minute, it would be great if you could complete our short survey about your contact with the Helpline.

An update on our services