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Photo: Our work in Wales

We're the National Deaf Children's Society in Wales – get information and resources especially for you.

Advice and guidance for families in Wales

Our advice and guidance officer is based in Wales, providing advice and guidance on a range of topics including education, communication, social care, discrimination, independence and welfare benefits.

We support over 2000 deaf children, young people and their families each year and reach hundreds more through our local work with a range of community groups.

Referrals to the team generally come via our advice and guidance helpline, who may be able to help with the query initially but can also refer you to an advice and guidance officer when appropriate.

They will help you feel confident when making decisions. They’ll contact you remotely using technology like Zoom, Microsoft Teams and FaceTime or use face to face meetings when needed.

You may also see an advice and guidance officer in settings such as meetings, events, schools, your local Deaf Children’s Society events and at audiology clinics.

Find out more

If you would like more information about our advice and guidance officers contact our Advice and Guidance Helpline using the details at the bottom of the page.

Local groups in Wales

Local deaf children's societies are run by parents and carers of deaf children to give emotional and social support to families.

Find your nearest local group.

Campaigns – Wales

We want to see deaf children in Wales get the education, health and family support services they deserve.

Find out more about our campaigns in Wales for deaf children and young people.


We have responded to a variety of Welsh Government consultations regarding services and support for deaf children and young people.

In this section you can find out about which UK-wide or country consultations or calls for evidence we have responded to.

Our responses to consultations

Resources in Welsh language

Resources for early years practitioners

View a range of resources that can be helpful to early years practitioners.

Fingerspelling challenge

Find out more about our fingerspelling challenge for pupils studying for the Foundation Welsh Baccalaureate as an option for the community challenge module.

Do you need free independent advice? Contact the Helpline

Landline: 0808 800 8880

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Free from all UK landlines and major UK mobile providers

SMS: 0786 00 22 888 (SMS)

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Texts are charged at your standard network rate or taken from your monthly allowance

BSL Interpreter: SignVideo

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Contact us by making a free video call with a BSL interpreter

Enquiry Form: Contact form

Complete our online contact form at any time and receive a response within 10 days

Live Chat: Live chat

Monday to Thursday 9am – 5pm and Friday 9am - 12:30pm

Chat to a member of the Helpline team online for free