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Live chat

Photo: Contact our Helpline team easily via our free live chat

Live chat is our free, online service for you to contact our Helpline team easily to ask a question or request further support. Simply click the button below to start chatting:

The Helpline team are available to chat 9am-5pm, Monday to Friday (excluding bank holidays). There may be times within these hours that we are offline for staff training. If this is the case please check back later or send an email or text for us to pick up when we are back online.

Please see the Helpline page to view the range of topics the Helpline can help with.

At the start of the chat we ask for a few details – your name, email address and postcode. This information helps us should we need to sign post you to further support in your area or send you follow up information.

Sometimes, your question may take more time to answer, as we may need to do some research or seek further advice. We will keep you updated in the chat and let you know if we need to come back to you at a later date.

All chats are completely secure and confidential.