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Accessing technology to help you get online

This page has lots of information for families about the devices, internet access and support available to support your child’s remote learning.

Below you will find some tips on how to you can access the technology you need to get online.

Apply for a grant

Some grant-giving charities might be able to help with some financial support. You can apply for items like a laptop or a tablet that will help you get online, this may be a loan or you might be able to keep the technology.

The following organisations may be able to help:

If you need further support, you should contact your child’s school or college and ask about the government’s ‘Get Help with Technology’ programme. You might be entitled to laptops, tablets and 4G wireless routers through this programme. You can find more information on the government website.

If you need more financial assistance, you may be eligible for benefits, take a look at the government’s benefits information to find out more. You can also contact your local social services for an assessment of need.

We have plenty of information on different types of financial support that are available, such as Disability Living Allowance or Personal Independence Payment and you can also find more information on your rights and financial support.

How to access the internet

Schools, trusts and local authorities can help children who don’t have access to digital resources by providing free mobile data increases or 4G wireless routers.

You can request this support if the following applies:

  • there’s disruption to face-to-face education
  • disadvantaged children and young people don’t have internet access at home
  • your organisation has been invited to order laptops and tablets

If the following points apply to your child then you should get in touch with your child’s school or college to find out more about how to access increased data or a 4G wireless router. 

Increasing data allowances on mobile phones

The government's 'Get help with technology' scheme temporarily increases data allowances for mobile phone users on certain networks. This means that you can connect other devices to the internet via a mobile phone so children and young people can access remote learning if their face-to-face education is disrupted. This support is now available to all schools with children in years 3 to 11, however it isn’t available to young people over the age of 16 in sixth forms and further education.

4G wireless routers

Schools, trusts and local authorities in England can help children who don’t have access to digital resources. They can request 4G wireless routers for children who are experiencing disruption to face-to-face education and don’t have fixed broadband or access to the internet at home.

You can find more information about the ‘Get help with technology’ scheme on the GOV.UK website.

The Get help with technology programme is only available in England. There are other programmes being run across the following nations:


Parents, carers and pupils cannot apply for laptops, tablets or internet access. Schools should help with this in order to access remote education.

Get support with digital skills

We run free workshops for anyone who wants to learn about how to join an online event. You can find out more on our ‘New to online events’ page.

You may also find the courses below useful for improving your digital skills:

Last updated 07/04/2021